Senior Systems Analyst – ServiceNow

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Positivo S+

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

B2B • Cybersecurity • Enterprise

Positivo S+ is a managed service provider (MSP) and technology services division of Positivo Tecnologia that partners with businesses to deliver end-to-end IT operations, cloud and infrastructure management, cybersecurity, digital workplace solutions, and data & analytics. The company offers 24/7 observability and automation, cloud migrations, security operations (SOC), identity & access management, network operations, business continuity, and master data management, emphasizing scalable, user-friendly interfaces, cost optimization and proactive monitoring for enterprise customers.

📋 Description

• Support the development and maintenance of solutions on the ServiceNow platform. • Configure and customize modules such as ITSM, Service Catalog and Flows (Flow Designer). • Create and modify scripts (Client Scripts, Business Rules, Script Includes). • Assist in creating forms, tables, workflows and simple integrations. • Participate in agile ceremonies (daily, planning, review). • Perform testing and support validation of deliverables. • Document technical and functional solutions.

🎯 Requirements

• At least 3 years of experience with ServiceNow; • Experience with ITSM modules and configuration of Workflows and Flows; • API development and JavaScript experience; • Fluent English for daily communication; • Bachelor's degree completed - documentary proof required. • ServiceNow certification - a plus but not mandatory.

🏖️ Benefits

• Medical and dental plans. • Life insurance. • Meal allowance / Meal voucher. • Transportation voucher. • Discount club. • Access to Wellhub (gym memberships). • Mente Tranquila (employee mental well-being program). • Discount on Positivo products. • Partnership with a university.