Support Assistant

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Positivo S+

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

B2B • Cybersecurity • Enterprise

Positivo S+ is a managed service provider (MSP) and technology services division of Positivo Tecnologia that partners with businesses to deliver end-to-end IT operations, cloud and infrastructure management, cybersecurity, digital workplace solutions, and data & analytics. The company offers 24/7 observability and automation, cloud migrations, security operations (SOC), identity & access management, network operations, business continuity, and master data management, emphasizing scalable, user-friendly interfaces, cost optimization and proactive monitoring for enterprise customers.

📋 Description

• Provide first-level (Level 1) initial support for user tickets via support channels. • Receive, log, classify, and track incidents, requests, and complaints in the system. • Perform an initial assessment of requests, clarifying questions regarding the use of operating systems, basic software, and configurations of IT components and smartphones. • Keep users regularly informed about the progress and updates of their requests. • Inform users about the impact of planned changes to the IT environment.

🎯 Requirements

• Education: High school diploma completed (college/university studies in progress or completed will be considered a plus). • IT skills: Intermediate proficiency with the Microsoft Office suite. • Profile: Excellent communication, proactive and dynamic, with a strong customer service orientation. • Diversity: Position open to general applicants, with a preference for candidates with disabilities (PWD). • Preferable experience: Previous customer service experience in call center environments or, preferably, in Service Desk / Help Desk routines. • Ability to quickly learn new systems and IT tools.

🏖️ Benefits

• Medical and dental plans. • Life insurance and meal/food allowance. • Home office infrastructure or allowance. • Employee discount club and discounts on Positivo products. • Access to Wellhub (gyms) and Mente Tranquila (mental well-being program). • Elleve Performance: Discounts on universities and courses.