Customer Success Manager, EMEA, APAC

Job not on LinkedIn

🔥 0 minutes ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Precor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1980

🏭 Manufacturing

🏨 Hospitality

📦 Logistics

Manufacturing • Hospitality • Logistics

Precor is a leading provider of commercial and home fitness equipment, known for its innovative, reliable, and high-quality strength and cardio products. It serves a diverse range of customers, including corporate facilities, country clubs, hospitality venues, multi-family residential complexes, and educational institutions. With a focus on creating a superior fitness and wellness experience, Precor offers a comprehensive suite of solutions including connected fitness systems and world-class software. Operating in over 100 countries, Precor combines global scale with local touch through its extensive network of sales, support, service, and distributor partners. Over the past 40 years, Precor has established itself as a trusted partner in the fitness industry, empowering exercisers with equipment that prioritizes user-friendliness and performance.

📋 Description

• Partner with Implementation Specialists to ensure smooth onboarding • Monitor account health and proactively prevent churn • Drive contract renewals, upsells, and cross-sells • Conduct Executive Business Reviews and joint success plans • Guide clients on procurement best practices, workflow redesign, and adoption of new modules and integrations • Train key stakeholders, primary contacts, and power users • Gather product feedback for Product, Sales, and Marketing teams • Drive client advocacy through case studies and referrals • Lead webinars and roundtables • Maintain HubSpot CRM accuracy • Optimize internal Customer Success Manager processes • Help EMEA and APAC B2B accounts achieve business goals using Precoro • Maximize customer satisfaction, retention, portfolio expansion, and customer advocacy

🎯 Requirements

• Proven experience in Customer Success or Account Management within a B2B SaaS environment • Experience managing long-term customer partnerships over years rather than short-term project-based work • Fluent English (C1+, written and verbal) • Strong presentation skills • Ability to engage in smooth, confident small talk • Understanding that Customer Success is a revenue driver rather than technical support • Comfortable discussing pricing, contract renewals, and upsells • High curiosity, proactivity, personal accountability, and strong time management skills • Ability to handle uncomfortable customer discussions • Ability to navigate complex accounts and find creative solutions

🏖️ Benefits

• Trust-based management with no micromanagement • Supportive, open, and honest team culture • Reimbursement for professional learning, including courses, lectures, and workshops • Flexible hours • 26 days off annually: 15 vacation days + 11 public holidays • Medical insurance available after six months • Unlimited sick leave with no medical certificate required • Pet-friendly offices in Kyiv • Support for Ukraine and contributions to projects assisting the Armed Forces