Product Support Specialist – SaaS

🔥 6 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PriceLabs

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

☁️ SaaS

🏨 Hospitality

💰 $30M Series A on 2022-07

SaaS • Hospitality

PriceLabs is a dynamic pricing and revenue management platform that helps short-term rental hosts, property managers, and hotels optimize nightly rates and occupancy. It provides a cloud-based (SaaS) solution that syncs with Airbnb, Booking. com, VRBO and 160+ property management systems, pricing 700,000+ properties across 150+ countries. Key features include a hyper-local smart pricing algorithm, portfolio analytics, market dashboards, a revenue estimator, listing optimization tools, APIs and bulk workflows that target increased revenue, ADR and occupancy for its customers.

📋 Description

• Take ownership of customer issues and see problems through to resolution • Conduct product walkthroughs and provide resolutions to customer queries • Research, diagnose, troubleshoot, and identify solutions for customer issues • Provide prompt and accurate feedback to customers • Record and close all issues properly • Answer questions via email, phone calls, and live video calls • Find ways to go above and beyond to help customers

🎯 Requirements

• Reside in the Philippines and have full work authorisation for the Philippines • 1+ years of experience in a Customer Support role within a SaaS product organisation • Empathy and patience • Curiosity and a problem-solving mindset • Numerical literacy and data fluency, including multi-step calculations and explaining complex numerical concepts to non-technical users • Solid verbal, written, presentation, and interpersonal communication skills • Availability to work from 4:30 a.m. PH time to 1:00 p.m. PH time any five days of the week

🏖️ Benefits

• Remote-first organisation; work from home as the norm • Work with an industry-leading product serving thousands of customers worldwide • Work with a global team across 19 countries • Equal opportunity employer • Growth opportunities into Sales & Success, Business Operations, or Marketing

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