Customer Support Specialist

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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qlub

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🍽️ Food & Beverage

🏨 Hospitality

📦 Logistics

💰 Seed Round on 2023-03

Food & Beverage • Hospitality • Logistics

qlub is a leading provider of ultra-fast restaurant payment solutions that enable guests to view and pay their bills in seconds. By integrating seamlessly with existing restaurant POS systems, qlub enhances the dining experience through instant bill viewing, digital payment options, and efficient service that boosts tips and reviews. With a focus on security, convenience, and customer satisfaction, qlub is trusted by over 3,000 restaurants, hotels, and hospitality businesses in the UAE and beyond.

📋 Description

• Respond to customer queries in a timely manner via phone, email, or chat • Identify and troubleshoot issues customers encounter while using the service • Capture, organize, and report product issues or useful customer discussions to the internal team • Work closely with the Operations team to follow up with customers and ensure technical issues are resolved

🎯 Requirements

• 1 - 2 years of experience in customer support; fresh graduates welcome to apply • Excellent written and verbal communication skills • Ability to multitask and prioritize in a fast-paced environment • Strong problem-solving skills and attention to detail • Customer-focused with a positive attitude • Availability to work flexible hours, including weekends • Mandarin speaking is required to liaise with Chinese-speaking associates • Experience in payments, fintech, hospitality tech, or a high-growth marketplace is nice to have

🏖️ Benefits

• Real ownership over products that impact millions of diners and thousands of restaurants globally • The opportunity to solve challenging problems in payments, hospitality, and customer experience • A fast-moving environment where great ideas quickly become reality • Close collaboration with experienced operators, builders, and industry experts • A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally

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