Senior Strategic Account Manager, Real Estate

Job not on LinkedIn

🔥 1 hour ago

🇩🇪 Germany – Remote

💵 €65k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 11%

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Primefold

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 SEED on 2025-02

SaaS • B2B • Enterprise

Primefold is a Germany-hosted SaaS intelligence platform that turns organizational signals — surveys, reviews, support tickets, contracts and spreadsheets — into prioritized, actionable recommendations. It offers named products such as Experience Intelligence (XI) and Real Estate Intelligence (RI), targets CX, HR, marketing, product and asset managers, and emphasizes traceable answers (each insight links back to its sources) and GDPR-compliant data hosting. Primefold is positioned as a B2B tool for enterprises to surface and act on insights from distributed internal and external data.

📋 Description

• Take ownership of and grow customer relationships over the long term after contract signing • Develop long-term account plans • Visit customers at their headquarters and build relationships with users and decision-makers • Conduct quarterly business reviews • Support new customers together with the Solutions Engineer from contract signing through daily product adoption • Handle customer inquiries and tickets, and coordinate solutions with Product and Engineering • Take responsibility for contract renewals and account growth • Identify and close upsell and expansion opportunities • Secure renewals and turn satisfied customers into references and case studies • Train customers on the practical use of Real Estate Intelligence (RI) • Relay customer feedback to the Product team • Share internal knowledge about customers and the industry with Sales and Product

🎯 Requirements

• At least 3 years of experience in Key Account Management, Strategic Account Management, Customer Success, or a comparable customer-facing role • Experience in real estate asset management or a closely related field, such as investment or property management • Proven ability to build and grow strategic accounts • Strong relationship-building and communication skills, with confidence engaging senior stakeholders • Practical understanding of at least one core real estate workflow, such as lease management, rent-roll analysis, acquisition due diligence, asset business planning, or investor reporting • Willingness to take on operational support tasks • Strong communication skills in German and English • Solid technical understanding, ideally gained in a SaaS environment, and the ability to explain an AI-powered product to business and technical stakeholders • Ability to work independently and manage multiple accounts in parallel • Based in Germany; Berlin, Frankfurt, or Hamburg preferred • Willingness and ability to travel regularly to customers across the DACH region • Experience with enterprise customers, long sales-to-value cycles, or building account management processes at a start-up is a plus

🏖️ Benefits

• Performance-based bonus • Remote work within Germany • Opportunities for professional growth and potential future leadership responsibilities • Collaborative, transparent, and open working environment

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