Customer Service Representative – Polish Market

Job not on LinkedIn

🔥 0 minutes ago

🌐 Poland, Netherlands – Remote

🇵🇱 Poland – Remote 🇳🇱 Netherlands – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Proforto

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

💰 Seed Round on 2015-09

Healthcare • Logistics • Manufacturing

Proforto is the largest supplier of work clothing and work shoes in Europe, offering over 100 brands and 10,000 models. Their extensive product range includes safety footwear, protective workwear, and personal protective equipment, catering to various industries and professions. Proforto provides a user-friendly shopping experience with fast delivery options and the ability to customize clothing with logos and personal branding.

📋 Description

• Establish and represent Proforto’s customer service presence in the Polish market • Answer Polish customers by phone, email, chat, WhatsApp, and social media • Assist Danish and Swedish customers in English • Advise customers on suitable safety boots, trade requirements, certifications, and workwear for teams • Explain Polish customer expectations and market needs to Proforto • Coordinate with purchasing, logistics, and personalisation teams on customer requests • Build the Polish customer-service toolkit, including templates, FAQs, and tone of voice • Work with the Nijmegen customer-service team during onboarding and ongoing collaboration

🎯 Requirements

• Polish at native level, written and spoken • Professional English, sufficient to advise customers in writing and by phone • Customer service experience via phone, email, chat, or shop floor • Commercial awareness and ability to identify customers’ underlying needs • Strong instinct for looking after customers • Self-reliance to build and run a new market • Willingness to learn workwear and safety-boot certifications, including S1P and S3 • English cover letter required with application

🏖️ Benefits

• Staff discount across the full range • Travel allowance for Nijmegen-based employees • Occasional work-from-home days for Nijmegen-based employees • Team lunches • Friday drinks • Company parties • Markets of your own to build and a real say in how the company operates • Room to grow with the company • Remote onboarding with a customer service team buddy