Proofpoint
1001 - 5000 employees
Founded 2002
🔒 Cybersecurity
🏢 Enterprise
🔐 Security
💰 $28M Series F on 2008-02
Cybersecurity • Enterprise • Security
Proofpoint is a company that specializes in cybersecurity solutions, particularly focused on protecting enterprise users from targeted phishing emails and other threats. Their Targeted Attack Protection (TAP) product is designed to provide advanced threat security by checking the safety of websites linked in emails. If a site is deemed safe, users are redirected to the original web destination; if not, access is blocked to prevent exposure to malware. Proofpoint ensures secure email communications within organizations.
Strategic Partner Manager
🕒 February 20
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Proofpoint
1001 - 5000 employees
Founded 2002
🔒 Cybersecurity
🏢 Enterprise
🔐 Security
💰 $28M Series F on 2008-02
Cybersecurity • Enterprise • Security
Proofpoint is a company that specializes in cybersecurity solutions, particularly focused on protecting enterprise users from targeted phishing emails and other threats. Their Targeted Attack Protection (TAP) product is designed to provide advanced threat security by checking the safety of websites linked in emails. If a site is deemed safe, users are redirected to the original web destination; if not, access is blocked to prevent exposure to malware. Proofpoint ensures secure email communications within organizations.
📋 Description
• Partner closely with vendor leadership to ensure alignment with Proofpoint’s goals, support strategy, and customer experience standards. • Serve as a strategic liaison between internal teams and vendor partners to drive transparency, accountability, and continuous improvement. • Monitor contract adherence and identify opportunities to optimize vendor services. • Evaluate vendor performance across KPIs, SLAs, quality metrics, and productivity benchmarks. • Identify operational gaps, propose structured improvement plans, and track progress through completion. • Support readiness for product changes, workflow modifications, and major program rollouts. • Collaborate with Engineering, Product, Customer Success, Support Operations, and internal Support teams to ensure vendor alignment with business needs. • Represent the vendor organization in cross-functional meetings, project discussions, and operational reviews. • Communicate vendor impact, risks, and opportunities clearly to senior leadership. • Lead vendor-related initiatives and process improvement programs—driving structure, documentation, and execution. • Maintain operational playbooks, escalation guides, SOPs, and readiness materials. • Partner with training and quality teams to ensure consistent vendor skill development. • Analyze vendor data to identify performance trends, root causes, capacity issues, and customer-impacting concerns. • Build dashboards, scorecards, and executive-level summaries to highlight insights and drive decision-making. • Provide recommendations based on data—focusing on efficiency, quality, and customer experience. • Support vendor escalations, incident management, and service disruptions. • Partner with stakeholders to drive cross-functional resolution and long-term corrective action. • Track recurring issues and propose systemic solutions. • Support the Director in defining vendor strategy, long-term operational planning, and organizational alignment. • Assess vendor capabilities and recommend changes to staffing models, resourcing, or support coverage.
🎯 Requirements
• 10+ years of experience in Technical Support, Vendor Management, Customer Support Operations, or related fields. • Strong background in global support environments or outsourced/BPO operations. • Demonstrated ability to influence without authority across multiple teams and stakeholders. • Advanced analytical skills with experience in metrics, dashboards, and performance reporting. • Excellent written and verbal communication skills; ability to tailor messaging for executive audiences. • Experience managing complex projects or programs with cross-functional collaboration. • Proficiency with Microsoft Office; experience with Salesforce or similar CRM platforms. • Experience in SaaS, cybersecurity, or technical support environments. • Familiarity with workforce planning, vendor capacity modeling, or support forecasting. • Background in business process optimization or operational strategy.
🏖️ Benefits
• Competitive compensation • Comprehensive benefits • Career success on your terms • Flexible work environment • Annual wellness and community outreach days • Always on recognition for your contributions • Global collaboration and networking opportunities
Apply NowSimilar Jobs
🕒 February 17
Digital Officer supporting customer experience management with omnichannel support across global locations. Utilizing advanced support technologies to drive exceptional service and engagement.
🕒 February 17
Senior Key Account Manager improving lives through sustainable solutions at Essity. Focused on collaboration and innovation in a fast-paced environment.
🕒 January 21
NextHire
11 - 50
Account Manager managing customer relationships and ensuring success with Coralogix's observability platform. Focused on retention and growth within strategic accounts.
🕒 January 9
Brand Partnerships Associate developing and nurturing relationships with clients for influencer marketing. Driving revenue growth through effective partnership agreements and collaboration with internal teams.
🕒 January 4
Sales Account Manager responsible for business development and client relationship management for industrial products. Focus on pharmaceutical and nuclear applications while ensuring high client satisfaction.
