Systems Engineer – Enterprise Applications Support

🔥 29 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 10%

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PSI CRO AG

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

PSI CRO AG is a global contract research organization (CRO) that specializes in conducting clinical trials. The company focuses on delivering pivotal Phase 2 and 3 clinical trials across various therapeutic areas, including Inflammatory Bowel Diseases, Oncology, Hematology, Infectious Diseases, Multiple Sclerosis, and Rare Diseases. PSI utilizes a proprietary technology platform for clinical trial planning and financial tracking to ensure trials are conducted on time and within budget. The company is recognized for its expertise, quality, compatibility, and reliability, having been awarded the CRO Leadership Awards for multiple consecutive years.

📋 Description

• Provide Tier 2 and Tier 3 support for off-the-shelf software packages • Install Tier 3 and certain Tier 4 information systems • Conduct user training • Install and support specialized systems, such as special warehouse systems • Monitor software updates and new releases and recommend migrations when necessary • Track new software relevant to the company and recommend purchases • Update validation status for information systems applicable to CFR 21 Part 11 • Study project-specific IT equipment provided by clients • Conduct required user training and provide ongoing equipment support • Conduct regular technical audits in company departments to check compliance with PSI standards for specialized equipment and Tier 3-4 systems • Provide technical support for enterprise applications, troubleshoot application issues, and participate in testing and implementation activities

🎯 Requirements

• University or College degree, Computer Science/IT specialty • Solid technical background • Experience supporting business applications, software platforms, or enterprise systems • Prior experience in systems analysis is a plus • Experience with Jira Service desk and Confluence or similar products is a plus • Experience in systems development and systems validation is a plus • Experience creating SQL queries • Background in testing, including preparing test cases and executing test scripts, is a plus • Excellent communication and collaboration skills • Strong analytical skills • Ability and desire to work in a service-oriented and customer-focused environment

🏖️ Benefits

• Stable, privately-owned company, organically growing since 1995 • Intensive induction program • Technical and industry-related trainings for an optimal start and continuous development • Diverse projects including web and desktop apps, ERP system, BPM system, document management system, and AI initiatives • Friendly and supportive atmosphere in a committed team • International environment with colleagues around the world • Opportunities to quickly see the results of your work

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