Clinical Administration Assistant – Titration Service

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🕒 May 1

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Institute of Psychiatry, Psychology & Neuroscience

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📡 Telecommunications

Healthcare • Mental Health • Telecommunications

Institute of Psychiatry, Psychology & Neuroscience is the UK's leading provider of digital psychiatry services, focused on improving access to mental healthcare. It connects patients to highly qualified doctors online through secure video links, offering specialist medical consultations, assessments, and ongoing psychological support across a wide range of mental disorders. The organization emphasizes convenience and accessibility, aiming to provide timely support to those in need of care for their mental health.

📋 Description

• Support the Senior Clinical Treatment Coordinator and Titration Leadership Team with administrative tasks related to the titration service. • Act as a point of contact for patient and prescriber queries, escalating more complex issues where appropriate. • Assist in the coordination and administration of prescriber onboarding, inductions, and routine processes. • Carry out administrative tasks relating to patient care within the titration pathway, ensuring accuracy and timeliness. • Use the PUK Patient Portal to schedule appointments, update records, and manage communications. • Support meeting coordination, including scheduling and minute-taking where required. • Maintain accurate records, spreadsheets, and internal systems in line with PUK processes. • Assist with data collection and basic reporting to support service monitoring and improvement. • Manage and complete allocated tasks within PUK systems, ensuring they are actioned or escalated appropriately. • Communicate effectively with patients, clinicians, and external stakeholders via email and telephone. • Prioritise workload effectively, adapting to changing service demands. • Participate in supervision, personal development reviews, and mandatory training. • Maintain up-to-date knowledge of PUK processes and procedures, raising concerns or incidents as appropriate.

🎯 Requirements

• Strong administrative and organisational skills • Excellent written and verbal communication skills • Strong customer service skills • Good working knowledge of Microsoft Office (Word, Excel, Teams, SharePoint) • Ability to prioritise tasks and manage time effectively • High attention to detail and accuracy • Ability to work both independently and as part of a team • Ability to remain calm and professional under pressure • Experience in healthcare or another regulated industry

🏖️ Benefits

• Health Cash Plan • Well Hub Subscription • Access to an Employee Assistance Programme • Annual Volunteering Day • Enhanced Sickness and Family Leave pay • Length of Service Bonus • Work from Home allowance • Pension options