PTC
5001 - 10000 employees
Founded 1985
🏢 Enterprise
Enterprise • Manufacturing
PTC is a leading software solutions provider that focuses on transforming the way products are designed, manufactured, and serviced. The company offers digital solutions that improve product development, reduce costs, and enhance product quality by allowing collaboration across teams. PTC is renowned for its expertise in enterprise PLM and SLM, making it a preferred partner for manufacturers and service teams looking to optimize processes and innovate. Its tools are utilized by numerous Fortune 500 companies involved in discrete manufacturing, enabling significant improvements in manufacturing efficiency and service operations.
Account Manager
🕒 March 31
🇺🇸 United States – Remote
💵 $150k - $175k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💰 Account Manager
🦅 H1B Visa Sponsor
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PTC
5001 - 10000 employees
Founded 1985
🏢 Enterprise
Enterprise • Manufacturing
PTC is a leading software solutions provider that focuses on transforming the way products are designed, manufactured, and serviced. The company offers digital solutions that improve product development, reduce costs, and enhance product quality by allowing collaboration across teams. PTC is renowned for its expertise in enterprise PLM and SLM, making it a preferred partner for manufacturers and service teams looking to optimize processes and innovate. Its tools are utilized by numerous Fortune 500 companies involved in discrete manufacturing, enabling significant improvements in manufacturing efficiency and service operations.
📋 Description
• Guiding new customers through implementation, training, and setting them up for success to accelerate time-to-value • Serving as the primary point of contact, building trusted advisor relationships with stakeholders to drive retention • Tracking client health metrics and KPIs, utilizing data to identify at-risk accounts and proactively mitigating churn • Conducting business reviews to align product usage with client goals and recommending improvements • Identifying opportunities for expansion (upsells/cross-sells) and nurturing customers to become advocates (references, case studies) • Serving as the 'voice of the customer' to provide product teams with feedback on improvements
🎯 Requirements
• Bachelor’s or Master’s degree in Computer Science, Engineering, Industrial Engineering, or Logistics • Minimum of 5 years’ experience in business processes or IT consulting • Experience with supply chain operations • Strong facilitation skills, including leading customer workshops • Experience designing, configuring, and customizing enterprise solutions • Self-directed, goal-oriented, and customer-focused • Professional proficiency in English (written and spoken) • Willingness to travel up to 50%
🏖️ Benefits
• Eligible employees can participate in an employee share purchase program (ESPP) to purchase discounted PTC stock • Medical, dental, and vision insurance • Paid time off and sick leave • Tuition reimbursement • 401(k) contributions and employer match • Flexible spending accounts • Life insurance • Disability coverage • Generous commuter subsidy
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