Purple Technology
51 - 200 employees
By concentrating on making people inside the company happy, we are able to provide services on the outside that are of the best quality and also professional. Purple Technology s.r.o. specialises on technology setup, customer support, marketing, management and much more. All of this with focus on the financial markets - currently mainly Forex.
Customer Support, Japanese
🔥 12 hours ago
🗣️🇯🇵 Japanese Required
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Purple Technology
51 - 200 employees
By concentrating on making people inside the company happy, we are able to provide services on the outside that are of the best quality and also professional. Purple Technology s.r.o. specialises on technology setup, customer support, marketing, management and much more. All of this with focus on the financial markets - currently mainly Forex.
📋 Description
• Handling client inquiries, requests, and complaints via **e-mail and chat** with professionalism and accuracy • Crafting **detailed, well-structured responses** to ensure clear and effective communication • Processing requests according to **established guidelines and procedures** • Identifying and reporting **issues or errors** to the Team Leader or relevant department • **Working with trading platforms**, replicating reported issues, and assisting clients with troubleshooting • Transcribing Japanese names into Latin characters accurately • Collaborating with internal teams via Slack and email to ensure smooth workflow and issue resolution
🎯 Requirements
• Proven experience in remote support for Japanese clients, ideally in the financial or FinTech sector • Strong ability to analyze and resolve issues while maintaining high service standards • Native-level Japanese proficiency (N1 level) and business-level English (B2 or higher) • Bachelor’s degree from a Japanese university (preferred) • High technical aptitude and ability to quickly adapt to new software and financial applications • Excellent communication skills – ability to explain complex issues clearly and professionally to clients and team members • Strong sense of responsibility, reliability, and teamwork • Self-motivated with a proactive approach to problem-solving • Ability to work in CET or JST time zone • Willingness to continuously learn and develop expertise in financial applications and trading platforms
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