Rove Concepts
201 - 500 employees
Rove Concepts. A curated and crafted experience that connects design with the individuals who seek it. Founded in the Pacific Northwest in 2011, our company grew from a desire to modernize the furniture industry. Focusing on quality and contemporary design, we offer sophisticated home decor to help create your inspired lifestyle.
カスタマーサポートスペシャリスト – 日本語メイン/英語歓迎
Job not on LinkedIn
🔥 1 minute ago
🗣️🇯🇵 Japanese Required
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Rove Concepts
201 - 500 employees
Rove Concepts. A curated and crafted experience that connects design with the individuals who seek it. Founded in the Pacific Northwest in 2011, our company grew from a desire to modernize the furniture industry. Focusing on quality and contemporary design, we offer sophisticated home decor to help create your inspired lifestyle.
📋 Description
• お客様にスムーズで満足度の高い体験を提供することが主なミッションです。 • 商品情報、SKU、在庫、物流の流れを理解し、お問い合わせに迅速かつ正確に対応していただきます。 • メール、チャット、コミュニティチャネルを通じたお客様対応 • 商品、SKU、在庫、物流フローに関する知識を習得し、正確なサポートを提供 • 配送状況の確認、返品対応、注文に関する問題解決のため、倉庫や物流パートナーとの連携 • サポート業務のフローやFAQ、マニュアルの改善・整備
🎯 Requirements
• 日本語での読み書き・会話がネイティブレベルまたはビジネスレベル • 英語でのコミュニケーションが可能な方(歓迎) • 日本国内在住 • 入社時に倉庫での実地研修のため、1~2回の出張が可能な方 • カスタマーサポート、EC運営、小売業などで1~2年以上の実務経験 • リモート環境で主体的に業務を進められる方
🏖️ Benefits
• 日本全国どこからでも100%リモート勤務 • 入社時の倉庫研修(1~2回)の交通費・宿泊費は会社負担 • オペレーション、物流管理、リーダー職などへのキャリアアップの機会 • 自律性と成長を大切にする国際的で協力的なチーム
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