Customer Support Specialist, Japanese

🔥 0 minutes ago

🇯🇵 Japan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Purple Technology

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

💳 Fintech

Consulting • Marketing • Fintech

Purple Technology is a FinTech company that focuses on providing technology solutions for partners engaged in Forex business. By prioritizing the happiness of its employees, the company ensures high-quality professional services. Purple Technology specializes in areas such as customer support, marketing, management, and technology setup, particularly in the financial markets, with an emphasis on Forex operations.

📋 Description

• Communicate with clients via email, chat, and contact forms, handling inquiries, requests, and complaints • Prepare detailed and content-rich responses • Process requests according to the relevant manual for each process • Test new products and features before release • Review Japanese translations • Keep FAQs and news content up to date • Fine-tune the chatbot's answers • Report issues and errors to the Team Leader or relevant department, including server downtime and failed transactions • Work with trading platforms and simulate reported issues • Transcribe Japanese names into Latin characters • Communicate with relevant internal departments via Slack and email • Perform administrative tasks such as customer registration and maintaining communication records

🎯 Requirements

• Experience with some form of customer service • Native Japanese speaker (N1 level) with strong written communication skills • Fluent in English at a minimum B2 level • Ability to work JST hours (Mon–Fri, 9:00–17:00) on a long-term, fixed basis • Computer literacy and technical proficiency • Can-do attitude and proactivity • Ability to communicate clearly, concisely, and in a friendly, empathetic manner to both clients and colleagues • Willingness to educate oneself and increase knowledge about trading platforms, including using AI tools to work faster and smarter • Enthusiasm to join a remote team within a multicultural company

🏖️ Benefits

• Remote work in a multicultural company • Long-term, fixed JST working schedule (Mon–Fri, 9:00–17:00)