Customer Support Officer, Japanese

Job not on LinkedIn

🔥 12 hours ago

🇯🇵 Japan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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wibitcs

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

wibitcs is a recruitment and consulting agency (Wibit Consulting & Services) specializing in IT and technology talent placement and global staffing solutions. Founded in 2020, it operates with a network of freelance recruiters and international partners to source candidates for employers across multiple locations, supporting remote, hybrid, and on-site roles. The company emphasizes collaboration, candidate experience, and workforce engagement via its careers portal and recruiting services.

📋 Description

• Assist clients with opening and maintaining trading accounts • Respond to customer enquiries via email, phone, and internal support channels • Handle welcome calls and client follow-ups to ensure high satisfaction • Provide information about trading platforms and services • Resolve back-office and account-related enquiries • Support clients with technical issues, including MetaTrader platform troubleshooting • Handle customer complaints professionally and ensure timely resolution • Liaise with internal departments to resolve customer issues efficiently • Escalate complex cases to relevant teams when required • Support marketing activities, including campaign translations and event coordination • Educate clients on products and platform functionality • Contribute ideas to improve customer experience and support business growth

🎯 Requirements

• Native or fluent Japanese (written & spoken) • Fluent English (B2 minimum) • University or College degree • Strong communication and interpersonal skills • Proficiency with MS Office applications • Comfortable using CRM systems, email platforms & computer applications • Ability to work independently and within a team • Ability to work under pressure and meet deadlines • Experience working with CRM systems and customer support tools • Japan-based role under a B2B, Services Agreement, or Freelance contract arrangement

🏖️ Benefits

• Remuneration according to qualifications and experience • Opportunity to work with an international FX/CFD brokerage • Dynamic and multicultural working environment • Opportunities for professional learning and growth • And many others!