PeopleCert
501 - 1000 employees
Founded 2000
📚 Education
☁️ SaaS
🤝 B2B
Education • SaaS • B2B
PeopleCert is a global leader in business and IT certifications, providing professional qualifications to individuals and organizations. The company offers a wide range of certification programs, including ITIL, PRINCE2, DevOps, and LanguageCert, aimed at advancing careers in areas such as IT service management, project management, software development, and language proficiency. PeopleCert supports continuous professional development through eLearning, virtual, and in-person training solutions, and membership resources for career advancement. With a focus on helping professionals validate their skills and align with business goals, PeopleCert sets the standard in professional certification and training services.
Online Exams Customer Experience Assistant – Japanese Speaking
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇯🇵 Japanese Required
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PeopleCert
501 - 1000 employees
Founded 2000
📚 Education
☁️ SaaS
🤝 B2B
Education • SaaS • B2B
PeopleCert is a global leader in business and IT certifications, providing professional qualifications to individuals and organizations. The company offers a wide range of certification programs, including ITIL, PRINCE2, DevOps, and LanguageCert, aimed at advancing careers in areas such as IT service management, project management, software development, and language proficiency. PeopleCert supports continuous professional development through eLearning, virtual, and in-person training solutions, and membership resources for career advancement. With a focus on helping professionals validate their skills and align with business goals, PeopleCert sets the standard in professional certification and training services.
📋 Description
• メール、チャット、電話など各種コミュニケーションチャネルを通じて、受験者、試験センター、その他関係者に優れたカスタマーサービスを提供 • 問い合わせ対応、問題解決、認定プロセス全体におけるポジティブな顧客体験を実現 • 試験センターまたはオンラインプラットフォームにおける認定試験の安全かつ公正な実施を監督 • 試験規則およびプロトコルを遵守し、認定プロセスの正当性を保持 • 試験中に発生する技術的または手続き上の問題に対応 • 試験登録、スケジューリング、結果処理に関する事務作業を実施 • システム内の記録を正確かつ最新の状態に保ち、規定手順や基準を遵守 • 部門横断的なチームと連携し、プロセスの効率化と運営の最適化を推進 • チーム環境で効果的に働き、他チームと連携して最良の結果を達成 • 柔軟かつ適応力のあるカスタマーセンター思考を持ち、PeopleCertの多国籍事業とグローバルオペレーションを支援 • 常に「品質・情熱・誠実・革新」の企業価値観に則った行動を実践
🎯 Requirements
• 学士号取得者は尚可 • 類似業務での経験があれば尚可 • 人材評価、研修、資格試験業界での経験があれば優遇 • 顧客満足への高い情熱 • 日本語力： ネイティブレベル、顧客対応が可能なこと • 英語力：ネイティブレベルまたはC2レベル相当（LanguageCert C2 LTEまたはC2 IESOL取得者歓迎）。その他言語力も尚可 • 高度なPCスキル • 優れた対人能力、口頭および文書によるコミュニケーション能力 • 自主性があり、組織力に優れ、柔軟かつ高い業務量・短納期環境に対応できる方 • 24時間体制のシフト勤務（夜勤・週末・祝日勤務を含む）に対応可能な方
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