QODE
51 - 200 employees
Founded 2013
👥 B2C
🧘 Wellness
B2C • Wellness
QODE is a behavioral health provider offering evidence-based online and in-person counseling and therapy services for individuals and families across Louisiana and Texas. They provide personalized care plans, mental health and stress-management programs, family and depression therapy, and ongoing follow-up support. QODE accepts major insurances, emphasizes teletherapy effectiveness and convenience, and partners with research institutions to validate treatment outcomes.
Healthcare Customer Support Agent
Job not on LinkedIn
🕒 January 16
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QODE
51 - 200 employees
Founded 2013
👥 B2C
🧘 Wellness
B2C • Wellness
QODE is a behavioral health provider offering evidence-based online and in-person counseling and therapy services for individuals and families across Louisiana and Texas. They provide personalized care plans, mental health and stress-management programs, family and depression therapy, and ongoing follow-up support. QODE accepts major insurances, emphasizes teletherapy effectiveness and convenience, and partners with research institutions to validate treatment outcomes.
📋 Description
• Respond to customer inquiries via phone, email, and chat • Assist customers with account setup and troubleshooting • Provide guidance on healthcare products and services • Escalate complex issues to the appropriate team members • Maintain accurate records of customer interactions
🎯 Requirements
• Previous experience in customer support or healthcare industry • Excellent communication skills, both written and verbal • Ability to multitask and prioritize in a fast-paced environment • Strong problem-solving skills • Proficiency in Microsoft Office and CRM software
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