Junior Support Technician

Job not on LinkedIn

🔥 3 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quality Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Quality Digital is a leading technology company in Brazil with over 34 years of experience, specializing in accelerating digital transformation for businesses. They provide innovative digital solutions that enhance operational performance, governance, and customer communication through the use of specialized teams and digital platforms. Their services include IT optimization, automation, digital strategy, and AI analytics to create high-value experiences across multiple channels.

📋 Description

• Log and manage Level 1 and Level 2 support tickets • Provide support for operating systems, software installation, Microsoft Office, networks, printers, and peripherals • Perform maintenance on desktops and laptops • Map network directories • Configure POP/Exchange email and Lotus Notes • Configure user profiles • Install VPNs • Configure IP settings • Monitor, handle, and update tickets in the queue, preventing backlogs that could impact SLA compliance and reducing the backlog • Create and update the knowledge base, procedures, support scripts, and problem-resolution documentation in the KCS portal

🎯 Requirements

• High school diploma • Knowledge of troubleshooting networks, microcomputing, software and hardware, Service Desk tools, operating systems, and Microsoft Office • Currently pursuing a degree in Technology or a related field is a plus

🏖️ Benefits

• An environment conducive to learning and professional growth • Performance reviews and feedback aimed at the continuous development of our people • Meal and/or food allowance • Medical and dental insurance • Pharmacy partnerships offering discounts on medications • Childcare assistance in accordance with current policy • Partnership with SESC, offering a variety of cultural and leisure programs • Partnerships for language and technology studies, as well as access to a course platform • Payroll-deducted loans at attractive rates, plus a financial education program • Corporate University and learning pathways • Referral program with opportunities for prizes and bonuses • Group life insurance