Junior Support Technician

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Quality Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤖 Artificial Intelligence

SaaS • Artificial Intelligence • Digital Commerce

Quality Digital is a leading technology company in Brazil with over 34 years of experience, specializing in accelerating digital transformation for businesses. They provide innovative digital solutions that enhance operational performance, governance, and customer communication through the use of specialized teams and digital platforms. Their services include IT optimization, automation, digital strategy, and AI analytics to create high-value experiences across multiple channels.

📋 Description

• Log, track and update tickets in the ITSM, ensuring a clear history, supporting evidence and proper communication with the client. • Provide initial ticket handling, correctly classifying the request, impact, priority, involved vendor and need for escalation. • Analyze incidents and requests related to the operational workflows of the ecosystem (all vendors). • Monitor queues, orders, sales, payments, cancellations, integrations and operational alerts, identifying deviations or anomalous behavior. • Engage vendors or responsible teams when necessary, maintaining active follow-up until resolution or next technical guidance. • Track critical and recurring tickets to prevent backlog buildup and contribute to meeting the project SLA. • Document analyses, evidence, procedures and applied solutions, strengthening the knowledge base using the KCS model. • Support operations with a preventive mindset, communicating risks, incidents and opportunities for improvement to reduce customer impact.

🎯 Requirements

• High school diploma (completed) • Knowledge in troubleshooting networks, PC hardware and software, service desk tools, operating systems and Microsoft Office. • Currently pursuing a degree in Technology/IT.

🏖️ Benefits

• Meal and/or grocery allowance for food purchases and meals 🍴 • Medical and dental coverage for you and your family 💙 • Pharmacy partnerships with discounts on medications 💊 • Childcare assistance according to current policy 🍼 • Partnership with SESC for a range of cultural and leisure programs ✈ • Partnerships for language studies, technology training and online course platforms 📚 • Payroll-deductible loans with attractive rates + financial education program 💰 • Corporate University and learning paths with diverse content on technology, soft skills, market trends and more 👨‍💻 • Employee referral program with potential rewards and bonuses 🎁 • Group life insurance ⛑