Mid-Level Technical Support Analyst

🔥 12 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quality Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Quality Digital is a leading technology company in Brazil with over 34 years of experience, specializing in accelerating digital transformation for businesses. They provide innovative digital solutions that enhance operational performance, governance, and customer communication through the use of specialized teams and digital platforms. Their services include IT optimization, automation, digital strategy, and AI analytics to create high-value experiences across multiple channels.

📋 Description

• Provide user support by telephone, remotely, or on-site • Record incidents, analyze and handle tickets, and escalate them to resolution groups when necessary • Handle tickets related to operating systems, software, hardware, networks, Microsoft Office, databases, printers, peripherals, services, security, and products • Provide technical support to ensure high availability and performance of clients’ platforms • Guide and train users as needed • Perform requirements analysis, infrastructure design and development, testing, acceptance, and deployment • Perform directory mapping • Configure POP/Exchange email and Lotus Notes • Configure user profiles • Install VPNs • Configure Active Directory and IP settings

🎯 Requirements

• Knowledge of Windows • Knowledge of Active Directory • Knowledge of Certificate Services • Knowledge of clustering and NLB • Knowledge of IIS • Knowledge of Terminal Server • Knowledge of computer networks • Basic knowledge of information security • CITRIX knowledge is a plus • ITIL certification is a plus • MCITP: EA or MCSE certification is a plus • Availability to work Monday through Friday, from 7:00 a.m. to 4:00 p.m.

🏖️ Benefits

• An environment conducive to learning and professional growth • Performance evaluations and feedback focused on continuous development • Meal and/or food allowance • Medical and dental insurance • Pharmacy partnerships offering discounts on medications • Childcare assistance in accordance with company policy • Partnership with SESC, providing a variety of cultural and leisure activities • Partnerships for language and technology studies, as well as access to a course platform • Payroll-deducted loans at attractive rates • Financial education program • Corporate University and learning paths • Referral program with opportunities for prizes and bonuses • Group life insurance