Senior Digital Analytics Consultant

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Quantum Metric

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💼 Consulting

🏥 Healthcare

✈️ Travel

💰 $200M Series B on 2021-01

Consulting • Healthcare • Travel

Quantum Metric is a digital analytics platform designed to assist business, technology, and analytics teams in understanding and optimizing digital experiences. The platform offers a range of capabilities, including session replay, AI-powered session summarization, dashboards, journey analysis, and monitoring and alerts. Quantum Metric helps businesses surface and quantify friction points, visualize user interactions, and improve page performance. With features such as mobile app analytics, segment building, and performance monitoring, the platform provides comprehensive insights into customer behavior and technical issues. Quantum Metric caters to a variety of industries, including retail, financial services, travel and hospitality, telco, gaming, and healthcare, and is trusted by leading enterprises to improve customer satisfaction and drive revenue growth.

📋 Description

• Serve as a strategic advisor for complex, high-impact enterprise accounts, aligning digital strategies with customer business outcomes • Build executive alignment and drive account retention, renewal, and long-term partnership growth • Leverage AI to automate analytical workflows and create scalable, productized service offerings and repeatable frameworks • Lead domain activation in strategic accounts, including Site Observability engagements with IT and Engineering teams • Embed Quantum Metric into critical operational workflows and digital decision-making processes • Synthesize quantitative data into digital and omnichannel optimization strategies and customer roadmaps • Establish value-realization benchmarks and scale consulting methodologies across the practice • Advise on high-stakes, complex client engagements across the global organization • Mentor Consultants, lead team enablement, develop vertical playbooks, and share domain expertise • Identify, diagnose, and remediate strategic account risks; design recovery strategies and protect account health • Deliver tailored customer training, guide application of the Quantum Metric platform, and translate analysis into action

🎯 Requirements

• Deep specialized domain expertise in at least one key enterprise area, including Site Observability & Technical Performance, Contact & Call Center Optimization, or Internal Applications & Employee Experience • Experience partnering with SRE, IT, and Engineering teams to monitor digital experience performance, client-side/API errors, and application stability • Experience using experience data to drive call deflection, reduce Average Handle Time (AHT), and optimize omnichannel agent workflows, including Salesforce integrations • Proven ability to apply digital analytics to internal enterprise tools to streamline workflows and improve employee productivity • Demonstrated ability to use AI technologies such as Claude Code, AI CLI tools, and LLM prompts to streamline processes and automate analytical workflows • Strong resourcefulness and ability to troubleshoot complex challenges independently in technically ambiguous situations • Proficiency reading, writing, interpreting, and auditing complex SQL queries and data engineering pipelines • 8+ years of professional experience in digital analytics, digital product management, management/technology consulting, or a related field • Proven track record transforming complex data into executive-level business outcomes • Advanced ability to analyze large, un-aggregated quantitative datasets and solve ambiguous, high-stakes business challenges • Experience acting as a trusted domain advisor and interfacing with C-suite stakeholders • Ability to facilitate strategic workshops, executive briefings, and large-group enablement sessions of 50+ participants • Exceptional verbal and written communication and executive presentation skills • Proactive ability to drive impact independently across global accounts and collaborate with Account Owners and practice leaders • Ability to travel up to 10% for enterprise customer visits, onsite enablement, executive sessions, and strategic workshops

🏖️ Benefits

• One time Home-Office Stipend - upon hire • Monthly Business Expense Stipend • Stock Options • Employee Lead Referral Program • Internal Lead Referral Program • Company-Wide Unlimited Paid Time Off policy (In addition to company vacation entitlement) • Flexible Schedules • Work From Home • MacBook and awesome swag delivered to your door • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) • QM-funded Restaurant Vouchers • Private Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental care • Encouraging and collaborative culture • Coaching and training programs designed to accelerate your career • Regular company-wide events • Seasonal challenges • Quantum Metric sponsored local outings • Employee Resource Groups