Enterprise Technical Support Advisor

Job not on LinkedIn

🔥 0 minutes ago

🇭🇺 Hungary – Remote

💵 Ft10.5M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Quest Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • Data Management • SaaS

Quest Software is a technology company that specializes in developing and managing software solutions for IT operations, data management, and cybersecurity. They provide a range of products aimed at helping organizations modernize their IT infrastructure, secure their data, and ensure seamless operations whether in the cloud or on-premises. Quest's offerings include endpoint management, identity protection, disaster recovery, and database management tools, empowering businesses to enhance their IT resilience and optimize data utilization in an increasingly digital world.

📋 Description

• Provide technical support to Quest customers, focusing on enterprise migrations such as mail, Teams, SharePoint, and OneDrive • Troubleshoot customer issues by reproducing them in support lab environments and diagnosing complex issues • Communicate technical solutions effectively to customers • Maintain a personal queue of customer issues through resolution • Collaborate with R&D, Sales, and Product Management to resolve escalated issues • Document customer case details in the case tracking system • Create and publish customer-focused documentation in a Knowledge Centered Support (KCS) environment • Attend and develop training for self-improvement and knowledge sharing with other engineers • Initiate, participate in, or lead local and global projects

🎯 Requirements

• Prior Technical Support experience dealing with enterprise customers • Experience with migrations including Accounts/Mailbox/SharePoint/Teams/OneDrive/Power BI • Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications • Familiarity with debugging tools/techniques, including EWSEditor, SP Browser, and MFCMAPI • In-depth understanding of messaging and collaboration systems, particularly Office 365 and on-premise Exchange servers • Knowledge of messaging fundamentals, including mail routing, connectors, and interoperability with foreign systems • Strong knowledge of Windows operating systems and networking, including TCP/IP, DNS, and LDAP • Understanding of MAPI and EWS • Experience with Microsoft SQL Server management • Knowledge of Active Directory access control and user management • Azure / Virtual Server technology experience • PowerShell scripting • Active Directory Management • Fluency in other European languages is an advantage

🏖️ Benefits

• Commission or bonus, if eligible, governed by a formal corporate plan • Country-specific benefits offering • Career development with a global team • Equal employment opportunity and non-discrimination