Radiology Partners
5001 - 10000 employees
Founded 2012
🤝 B2B
👥 B2C
B2B • B2C
Radiology Partners is a national radiology practice and healthcare services organization that partners with radiologists, radiology practices, hospitals, and health systems to deliver diagnostic imaging, clinical expertise, and patient care. Led by physicians, the company focuses on transforming radiology through innovation, collaboration, scale, and practice management while preserving local practice autonomy and providing clinical resources, education, and support for both clinicians and patients.
Operations Support Supervisor
Job not on LinkedIn
🕒 May 21
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Radiology Partners
5001 - 10000 employees
Founded 2012
🤝 B2B
👥 B2C
B2B • B2C
Radiology Partners is a national radiology practice and healthcare services organization that partners with radiologists, radiology practices, hospitals, and health systems to deliver diagnostic imaging, clinical expertise, and patient care. Led by physicians, the company focuses on transforming radiology through innovation, collaboration, scale, and practice management while preserving local practice autonomy and providing clinical resources, education, and support for both clinicians and patients.
📋 Description
• Provide regular, reliable, and timely attendance for scheduled shifts • Lead and oversee real-time operational workflow activities across the Operations Center (OC) and/or Production Control Support (PCS) functions during assigned shifts • Provide direct supervision, coaching, performance management, mentorship, and development for Operations Support Representatives (OSRs) and/or Production Control Specialists (PCSs) • Maintain active awareness of operational conditions including inbound demand, workflow queues, turnaround time impacts, escalations, staffing conditions, operational backlogs, and service level performance • Monitor operational performance and support achievement of operational KPIs including service levels, connection times, queue performance, staffing adherence, quality standards, and customer/Radiologist experience metrics • Conduct quality monitoring and provide written and verbal feedback regarding workflow execution, operational expectations, communication standards, and customer service performance
🎯 Requirements
• Minimum of 5 years of operations, healthcare support, customer support, workflow coordination, or related operational experience preferred • Previous supervisory, leadership, team lead, or real-time operations management experience preferred; experience in healthcare operations, radiology operations, contact center operations, command center operations, or other fast-paced operational environments a plus • Strong communication, coaching, interpersonal, conflict resolution, customer service, and relationship management skills • Strong organizational, analytical, prioritization, and time management skills with the ability to manage multiple operational workflows, systems, communication channels, and priorities simultaneously • Experience utilizing reporting tools, workforce management systems, telephony systems, workflow applications, operational dashboards, and PC-based communication platforms preferred
🏖️ Benefits
• Health insurance • Paid time off • Telecommuting opportunities • Professional development support
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