Raízen
Agriculture • Energy • B2B
Raízen is a leading company in the production of ethanol and sugar, as well as the distribution of fuels and related services under the Shell brand in Brazil, Argentina, and Paraguay. The company focuses on renewable energy solutions, producing ethanol from sugarcane for various applications, including fuel and pharmaceutical uses. Raízen also serves the B2B market and is engaged in logistics and sustainability initiatives, operating convenience stores like OXXO and Shell Select to adapt to changing consumer habits and lead trends in mobility and energy efficiency.
Administrative Assistant, PwD
Job not on LinkedIn
7 hours ago
🗣️🇧🇷🇵🇹 Portuguese Required
Raízen
Agriculture • Energy • B2B
Raízen is a leading company in the production of ethanol and sugar, as well as the distribution of fuels and related services under the Shell brand in Brazil, Argentina, and Paraguay. The company focuses on renewable energy solutions, producing ethanol from sugarcane for various applications, including fuel and pharmaceutical uses. Raízen also serves the B2B market and is engaged in logistics and sustainability initiatives, operating convenience stores like OXXO and Shell Select to adapt to changing consumer habits and lead trends in mobility and energy efficiency.
📋 Description
• Assist customers via voice and text with agility, empathy and a focus on delivering an excellent experience; • Communicate clearly and appropriately, aligned with the company’s tone of voice; • Practice active listening and reading, accurately interpreting each customer’s needs; • Master processes and solutions to ensure assertive and flexible service; • Mediate conflicts and work collaboratively with internal teams to find the best alternatives; • Monitor and meet performance KPIs established by the company; • Follow information security guidelines and comply with LGPD (Brazilian Data Protection Law).
🎯 Requirements
• High school diploma; • Proficiency in Microsoft Office suite; • Availability to work in shifts (Shift A and B); • Good verbal and written communication skills; • Ability to adapt to change; • Proactivity and dynamism; • Good interpersonal skills and empathy; • Currently pursuing or have completed higher education; • Experience with online customer service, e.g., telemarketing.
🏖️ Benefits
• Inclusion in the Talent Pool for People with Disabilities • Remote work
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