Strategic Customer Success Manager

Job not on LinkedIn

🕒 May 27

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Rapid7

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🔒 Cybersecurity

Cybersecurity

Rapid7 is a cybersecurity company that provides a range of solutions designed to secure cloud, identity, and endpoint products. The company's Command Platform utilizes artificial intelligence to offer deep insights into cybersecurity threats and vulnerabilities. Rapid7's offerings include Managed XDR for continuous monitoring, detection, and incident response, as well as tools for attack surface management, vulnerability management, and threat intelligence. The company is known for its open-source projects like Metasploit and Velociraptor, which aid in vulnerability research and enhancing cybersecurity frameworks. Rapid7 also emphasizes community and culture, contributing to diversity, equity, and inclusion, and engages in public policy advocacy to strengthen cybersecurity on a broader scale. They serve over 11,000 global companies and deliver expert analysis on attack trends and emergent threats through Rapid7 Labs.

📋 Description

• Join us as a Strategic Customer Success Manager and become a key partner to our customers on their cybersecurity journey. • Use your product expertise and domain knowledge to help organisations maximise value, accelerate platform adoption, and achieve their most critical security objectives. • Act as a trusted partner to CISOs and key stakeholders, build strong relationships, understand each customer’s unique cybersecurity goals, and guide them in achieving meaningful outcomes with Rapid7 solutions. • Help move customers seamlessly through their lifecycle, from onboarding to long-term partnership. • Advocate for customer needs internally to influence product and service improvements. • Identify and mitigate risks within customer accounts to support retention and renewal.

🎯 Requirements

• 5+ years in Customer Success, Account Management, or Consulting within SaaS or high-tech (cybersecurity preferred) • Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc and familiarity with customer success platforms and tools is a plus • Takes ownership of customer outcomes, follows through on commitments, and proactively addresses challenges to ensure long-term success • Collaborates closely with Sales, Product, Support, and Engineering, working cross-functionally to deliver a seamless customer experience and resolve issues efficiently • Ability to develop customer strategies and drive product adoption for measurable ROI • Communicates complex ideas simply and effectively to both technical and non-technical stakeholders, building trust and credibility • Solid understanding of technical concepts and security frameworks • Strong project management, prioritisation, and problem-solving abilities.

🏖️ Benefits

• Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success. • Professional development opportunities