Implementation Manager – Contractor

🕒 May 22

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RapidAI

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

RapidAI is a company that provides AI-powered clinical decision support software, focusing on improving patient outcomes in healthcare, particularly for conditions like stroke, aneurysm, and pulmonary embolism. Their technology is designed by clinicians to enhance speed, accuracy, scalability, and security of diagnosis and treatment. RapidAI offers a suite of products and solutions that help hospitals and healthcare providers make faster, more accurate triage and transfer decisions. With solutions that integrate with existing hospital workflows, RapidAI enhances clinical trials and improves patient care and efficiency.

📋 Description

• Act as primary liaison between hospitals and RAPID to ensure RAPID product implementation projects are successful. • Schedule/conduct project kickoff & update calls with hospitals (both commercial & research). • Track, document, and organize site information for commercial and research implementations. • Perform base level troubleshooting & support, including ensuring all test scans process appropriately and configuring base protocols on scanners. • Coach/prepare sites for successful go-lives. • Manage customer relationship & provide amazing responsiveness/experience. • Conduct regular reviews with customer to evaluate utilization/performance. • Work with accounts to identify opportunities of upsell/growth/expansion. • Communicate new product information/educational opportunities.

🎯 Requirements

• A Bachelor’s Degree or equivalent professional experience is required. • At least 2 years of experience managing complex projects within the healthcare or health-tech field is essential. • Extensive experience working directly with or for hospitals and healthcare IT departments. • A strong background in imaging, neurovascular, clinical environments, or healthcare-focused IT. • Proven ability to hit the ground running to lead site kickoffs, track and organize site information, and manage multiple projects simultaneously within a contract timeframe. • Responsible for coordinating server deployments and technical onboarding, including streamlining complex HL7/PACS integrations and multi-node DICOM protocols across hospital ecosystems. • Highly effective communication skills with the ability to translate technical details for non-technical users. • Must be independent, self-motivated, and willing to work occasional "odd hours" to meet hospital deployment needs. • Must be located within the USA in either the Central (CT) or Eastern (ET) time zone to align with client schedules.