Implementation Manager

🕒 April 15

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RapidAI

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

RapidAI is a company that provides AI-powered clinical decision support software, focusing on improving patient outcomes in healthcare, particularly for conditions like stroke, aneurysm, and pulmonary embolism. Their technology is designed by clinicians to enhance speed, accuracy, scalability, and security of diagnosis and treatment. RapidAI offers a suite of products and solutions that help hospitals and healthcare providers make faster, more accurate triage and transfer decisions. With solutions that integrate with existing hospital workflows, RapidAI enhances clinical trials and improves patient care and efficiency.

📋 Description

• Schedule/conduct project kickoff & update calls with hospitals (both commercial & research) • Act as primary liaison between hospitals and RAPID to ensure RAPID product implementation projects are successful • Track, document, and organize site information for commercial and research implementations • Perform base level troubleshooting & support, including: • Ensuring all test scans process appropriately • Working with site to configure base protocols on scanners • Coach/prepare sites for successful go-lives • Coordinate training and follow-ups for customers • Manage customer relationship & provide amazing responsiveness/experience • Conduct regular reviews with customer to evaluate utilization/performance • Work with accounts to identify opportunities of upsell/growth/expansion • Communicate new product information/educational opportunities

🎯 Requirements

• Educational Background: A Bachelor’s Degree or equivalent professional experience is required. • Core Experience: At least 2 years of experience managing complex projects within the healthcare or health-tech field is essential. • Industry Knowledge: Extensive experience working directly with or for hospitals and healthcare IT departments. • Clinical/Technical Literacy: A strong background in imaging, neurovascular, clinical environments, or healthcare-focused IT. • Project Lifecycle Management: Proven ability to lead site kickoffs, track and organize site information, and manage multiple projects simultaneously. • Technical Onboarding: Responsible for coordinating server deployments and technical onboarding, including streamlining complex HL7/PACS integrations and multi-node DICOM protocols across hospital ecosystems. • Communication & Adaptability: Highly effective communication skills with the ability to translate technical details for non-technical users. • Operational Flexibility: Must be independent, self-motivated, and willing to work occasional "odd hours" to meet hospital deployment needs. • Nice to Haves • Workflow Optimization: Proficiency in dynamic worklist prioritization within enterprise RIS/PACS environments. • Connectivity Expertise: Skilled in modality-to-PACS connectivity and DICOM destination configuration. • Systems Administration: Expertise in RHEL/CentOS or Ubuntu (Linux) environments. • Professional Certification: Holding a Project Management certification is considered a significant plus. • Software Fluency: Advanced proficiency across Google, Microsoft, and Apple product ecosystems. • Location: Candidates ideally will be located in the Eastern Time Zone of the USA.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options