Senior Loyalty Manager

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RateHawk

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🔌 API

Travel • SaaS • API

RateHawk is a leading online booking tool for travel professionals, offering accommodation bookings from over 2. 6 million hotels worldwide, as well as air tickets, transfers, and car rentals. The platform provides a seamless experience for users with API integrations, a mobile app, and multilingual 24/7 support. RateHawk allows travel professionals to earn loyalty points and access exclusive B2B rates, ensuring maximum profit potential. With a user-friendly interface and multiple filters, it makes finding the best travel options easy and efficient. RateHawk supports businesses with fast API integrations and offers different business models, making it a versatile solution for travel professionals.

📋 Description

• Own the end-to-end strategy, development, and optimization of the company’s Loyalty Program to drive partner retention, booking frequency, and share of wallet growth. • Design and implement scalable loyalty mechanics (tiers, rewards, point redemption, goal-based incentives) aligned with commercial and retention objectives. • Analyze partner behavior, booking activity, and engagement patterns to identify opportunities for loyalty-driven performance uplift. • Monitor and evaluate loyalty program effectiveness, including incremental uplift, ROI, and impact on retention, gross margin, and partner lifetime value. • Establish and maintain reporting frameworks for loyalty initiatives, including automation of performance tracking and regular business reviews. • Optimize loyalty program investment by identifying high-impact partner segments and preventing inefficient reward allocation or promotional misuse. • Conduct market and competitor benchmarking to identify industry trends and best practices in loyalty program design. • Define business and functional requirements for new loyalty mechanics and collaborate with Product and Analytics teams to implement program enhancements. • Lead continuous testing and experimentation within the loyalty framework to improve partner engagement and long-term activity consistency.

🎯 Requirements

• Bachelor’s degree in Marketing, Business Administration, Management, or a related field. • 5-7+ years of experience in Loyalty Programs, Retention Marketing, CRM, Customer Experience, or Lifecycle Marketing roles. • Proven experience in designing, launching, and managing loyalty or incentive-based engagement programs. • Strong analytical skills with the ability to work with large datasets and derive actionable performance insights. • Hands-on experience with CRM platforms and analytical tools for customer data management and behavioral analysis. • Experience in evaluating campaign or program effectiveness using metrics such as retention rate, frequency, or ROI. • Demonstrated experience working cross-functionally with Product, Commercial, Marketing, and Data teams. • Project ownership experience in customer engagement or retention-focused initiatives. • Solid understanding of customer experience principles and engagement optimization methods. • English level B2.

🏖️ Benefits

• Flexible schedules and opportunity to work remotely. • Ambitious and supportive team who love what they do, appreciate each other, and grow together. • Internal programs for adaptation and training, development of soft skills, and leadership abilities. • Partial compensation for participating in external training and conferences. • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. • Corporate prices on hotels and travel services. • MyTime Day Off - an extra non-working day without loss of compensation.