Senior Account Manager – IAA

🕒 February 6

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $84.9k - $127.3k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Ritchie Bros.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🚗 Transport

💰 Post-IPO Equity on 2023-01

eCommerce • Transport • Construction

Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide.

📋 Description

• Responsible for leading the Commercial Lines and Special Lines end-to-end salvage process for a large-scale provider. • Consulting providers on the auction process. • Distributing operational performance metrics. • Monitoring cycle times. • Implementing and providing oversight for new services, processes, and geographic markets. • Interacting with IAA Operations, Sales, and corporate personnel. • Providing performance and industry insights and meeting regularly with key business partners. • Offering superior customer service while providing customer daily assistance with communication between IAA branches, title centers, and release centers. • Supporting provider(s) with ad-hoc reporting requests and using data to support solutions and results. • Monitoring SLA compliance and working with operations and title teams to determine cause and appropriate action plan in instances where compliance is not met. • Facilitating resolution of provider(s) complaints and working with necessary internal teams to address areas of concern. • Finding innovative solutions to solve for complex problems. • Creating and working with IAA data team to provide report framework on data request from provider(s) and IAA operations. Analyze, interpret, and communicate requests. • Building and maintaining strong business relationships with providers.

🎯 Requirements

• 5+ years of commercial lines insurance knowledge/experience developing partnerships with vendors and customers. • Candidate must show a level of executive presence with key external partners. • Candidate must show history of tactful and positive dealings with all levels of personnel within an organization, internal and external. • Highly proficient in data analysis and data interpretation. • Ability to present complex performance trending and insights in an engaging and effective manner. • Strategic thinker, capable of creating complex business solutions, independently when needed. • Exhibit leadership skills and capable of leading a team through projects and new product initiatives. • Able to effectively influence internal and external stakeholders to favorable outcomes. • Excellent oral presentation and written communication skills essential. • Demonstrate great collaboration skills, with a willingness to work with cross-functional teams. • Capable of multi-tasking, prioritizing, and adjusting schedules to meet multiple deadlines. • Proficient in Microsoft suite of products. • Candidate would ideally have experience with data analysis and visualization, worked or have prior client/vendor experience and/or an insurance background. • Ability to travel approximately 25% for work purposes.

🏖️ Benefits

• health insurance • 401K • STD/LTD • Life Insurance/AD&D • paid holidays • vacations