Junior N1 Support Analyst – Customer Experience

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

RD Station

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

🤝 B2B

🛍️ eCommerce

SaaS • B2B • eCommerce

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

📋 Description

• Provide reactive, multichannel support (online chat/WhatsApp, tickets/email, and video calls) across multiple products (RDSM, RD CRM, and RD Conversas) for national and international customers. • Investigate, analyze, and resolve technical issues, focusing on identifying root causes and proposing sustainable solutions. • Ensure high-quality, empathetic, and resolution-oriented support that empowers customers to use our solutions autonomously. • Prioritize and organize support activities in high-demand environments while maintaining transparency, focus, and productivity. • Monitor support and customer satisfaction metrics, ensuring quality standards and SLAs are met. • Propose and implement day-to-day improvements that advance the team's mission, including sharing learnings with the team.

🎯 Requirements

• Experience supporting customers in technology companies on technical platform usage issues that require logical reasoning and investigative thinking. • Practical knowledge of customer support metrics. • Previous experience handling simultaneous inquiries across multiple channels (primarily chat and email). • Ability to absorb a high volume of information and perform multiple tasks concurrently. • Genuine interest in and commitment to delivering excellent customer service and experience.

🏖️ Benefits

• Holistic Well-Being: We care for the people who drive progress. We support each employee’s holistic well-being through programs and benefits that enable self-care across five pillars: Emotional, Financial, Physical, Occupational, and Social. • Diversity and Belonging: Diversity is what makes us strong. We actively promote inclusion and belonging, ensuring TOTVS is a place where you can be yourself. Our expertise is human and lived: we welcome differences to empower businesses both inside and outside the company.