Senior Customer Success Analyst – Expansion/Retention

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RD Station

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

🤝 B2B

🛍️ eCommerce

SaaS • B2B • eCommerce

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

📋 Description

• Manage a portfolio of customers with direct responsibility for recurring revenue (MRR), retention and expansion metrics; • Lead contract renewal negotiations, cancellation reversals and contract expansions; • Identify opportunities for upsell, cross-sell and increased platform adoption; • Develop consultative relationships with stakeholders and decision-makers; • Prioritize opportunities using data, metrics and business context; • Operate with a commercial strategy across the portfolio.

🎯 Requirements

• Experience managing strategic portfolios with high recurring revenue (MRR) at a SaaS company; • Proven track record of results in contract renewals, upsell, cross-sell and revenue growth; • Experience conducting complex negotiations with decision-makers and multiple stakeholders; • Ability to balance long-term relationship building with a focus on generating commercial results.

🏖️ Benefits

• Holistic Well-Being: We take care of the people who make progress possible. Programs and benefits that enable self-care across five pillars: Emotional, Financial, Physical, Occupational and Social. • Inclusion and Belonging: Diversity is what makes us powerful. We actively promote inclusion and belonging, ensuring that TOTVS is a place where you can be yourself.