Senior Product Design Analyst

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RD Station

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

🤝 B2B

🛍️ eCommerce

SaaS • B2B • eCommerce

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

📋 Description

• Lead Discovery and Delivery initiatives, adapting the design process to the squad’s needs; • Design experiences for complex multichannel support flows, reducing friction and simplifying critical customer journeys; • Structure solutions iteratively, rapidly validating hypotheses and evolving the experience based on continuous learnings; • Conduct qualitative and quantitative research, usability testing, and behavioral analysis to inform product decisions; • Use adoption, engagement, conversion, satisfaction metrics and customer feedback to measure impact and guide design decisions; • Map journeys, identify experience improvement opportunities and help increase the perceived value of the product; • Contribute to the evolution of the Design culture by sharing knowledge and providing feedback that strengthens the team.

🎯 Requirements

• Solid experience as a Product Designer in digital products, participating across the full Discovery and Delivery cycle; • Experience with web products, especially applications with business rules and complex flows; • Strong command of UX research, using qualitative and quantitative methods to support decisions; • Experience with information architecture, journey mapping and Service Design; • Experience influencing roadmap decisions using data, research and well-structured arguments; • Proficiency in Figma and prototyping tools; • Experience using AI tools for research, ideation, prototyping or design process optimization.

🏖️ Benefits

• Whole-Person Wellbeing: We take care of those who drive progress. We seek the holistic wellbeing of every team member through actions and benefits that enable self-care resources across five pillars: Emotional, Financial, Physical, Occupational and Social. • Plurality and Belonging: Diversity is what makes us powerful. We actively promote inclusion and belonging, ensuring TOTVS is a place where you can be yourself. Our expertise is human and alive: we embrace differences to empower businesses inside and outside the company.