Senior Director, Community Response Operations

🔥 13 hours ago

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

💵 $145k - $155k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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American Red Cross

WebsiteLinkedInAll Job Openings

10,000+ employees

🤲 Charity

🌍 Social Impact

📚 Education

Charity • Social Impact • Education

American Red Cross is a humanitarian organization dedicated to providing relief to those in need, offering services such as disaster relief, blood donation, training in first aid and CPR, and support for military families. Their mission encompasses emergency preparedness, education, and providing assistance to individuals affected by various crises, ensuring a safe and resilient community.

📋 Description

• Provide strategic leadership and end-to-end oversight of regionally-managed level 1 response operations • Ensure programs are delivered consistently, aligned with organizational priorities • Shape and assess program strategies • Oversee operational performance • Identify opportunities for continuous improvement, with a focus on client experience, capacity building, and community mobilization • Ensure community response efforts are supported by scalable, sustainable infrastructure and integrated workflows across teams, partners, and technology platforms • Design flexible, community-informed approaches • Maintain visibility into the full operational ecosystem, from field execution to underlying support systems • Lead the integration of community response and recovery operations priorities into the organization’s overall business plan • Ensure alignment between strategic objectives, operational capabilities, and infrastructure readiness • Hire, manage, and evaluate direct and indirect staff • Engage volunteers in a meaningful way • Collaborate proactively with cross-functional colleagues

🎯 Requirements

• Bachelor's degree required • Minimum 10 years of related experience or equivalent combination of education and related experience required • 7 years of management experience • Excellent verbal and written communication skills with the ability to think critically and strategically required • Ability to develop and implement an organizational vision which integrates key American Red Cross goals, priorities, values, and other factors is critical • Ability to balance change and continuity • Ability to strive to improve customer focus and organizational performance within the Red Cross framework • Ability to design and implement strategies which develop direct reports and others in the organization • Ability to foster integrity and trust in meeting the organization’s vision, mission, and goals • Ability to make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of programs and policies is required • Demonstrated ability to acquire and administer human, financial, material, and information resources in a manner which instills public trust • Ability to use new technology to enhance decision making while fostering an environment of accountability and continuous improvements • Ability to explain, advocate and express facts and ideas in a convincing manner and negotiate with individuals and groups internally and externally is required • Ability to develop an expansive professional network with other organizations • Ability to identify the internal and external politics that impact the work of the organization

🏖️ Benefits

• Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 15 days a year; based on type of job and tenure • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition