Customer Service Assistant

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

💵 R$2.1k / month

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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REDE IDEIA | Autoridade Certificadora

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

REDE IDEIA | Autoridade Certificadora is a Brazilian certification authority (AC) accredited by ICP-Brasil that issues digital certificates (e-CPF, e-CNPJ) and related authentication solutions for individuals and organizations. The company offers online and in-person issuance, videoconference identity validation, cloud and physical media (smart card, token) certificates, renewals, technical support and specialized services for professionals like accountants, lawyers and medical practitioners. Rede Ideia operates nationwide with multiple service units and focuses on secure, compliant digital transactions and signature solutions.

📋 Description

• Conduct video conference appointments for the issuance and renewal of digital certificates • Review and validate documents in accordance with ICP-Brasil regulations • Collect biometric data for certificate issuance • Guide customers on the use and installation of A1 and A3 digital certificates • Schedule appointments, confirm information, and answer customer questions • Operate the certification authority’s systems for certificate issuance, renewal, and management • Ensure the security and confidentiality of information throughout the customer service process • Support the customer service department with other tasks as needed

🎯 Requirements

• High school diploma • At least 3 months of experience with digital certification, particularly certificate issuance, renewal, and customer service • Basic computer skills • Proficiency with Microsoft Office • Internet browsing skills • Experience using email and telephone systems • Ability to learn and use new systems easily • Suitable, quiet, and private space for conducting video conference appointments • Previous customer-facing experience (preferred) • Knowledge of digital certification (preferred) • Previous experience in the digital certification industry (preferred) • Previous experience as a Registration Agent (preferred) • Interest in information security topics (preferred)

🏖️ Benefits

• Medical insurance • Dental insurance • Childcare assistance • Home office allowance • Performance bonus • Christmas gift basket • Meal voucher • Transportation voucher • Education assistance • TotalPass membership • Birthday day off • Attendance bonus • Pet assistance