Software Maintenance Engineer – OpenShift Virtualization

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Red Hat

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10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Act as the direct contact and adviser for customer inquiries about Red Hat OpenShift Container Platform • Deliver an exceptional customer experience by using professional communication • Analyze issues to identify problem areas and communicate corrective actions • Resolve and proactively address critical issues • Collaborate with other support engineers and internal teams during the problem resolution process • Document diagnostic steps and create reusable solutions • Work as part of a team focused on customers and fixing their issues • Be available to perform weekend shift duties on a rotational schedule • Mentor junior team members

🎯 Requirements

• Proficient in Linux operation and administration • Professional experience with networking technology through server, switch, or appliance configuration • Professional experience with configuring and troubleshooting OpenShift or Kubernetes • Deep technical expertise in traditional Linux virtualization • Professional experience with container related technologies like docker, podman, LXC, cri-o, runc • Experience handling technical issues when escalated • Experience with automation tools or scripting languages like Ansible, Bash, or Python • Passion for problem-solving • Good written and verbal communication skills in English

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options