Director, Customer Success, Enterprise

October 31

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Redox

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Healthcare Insurance • SaaS • Artificial Intelligence

Redox is a company specializing in healthcare data interoperability. It provides a platform that facilitates real-time data exchange for vendors, providers, and payers in the healthcare industry. With over 7,300 connected healthcare organizations, Redox enables efficient data exchange and processing, helping to improve patient care and streamline operations. The platform supports massive data transactions, maintains high uptime, and is certified for security standards like HITRUST. Redox is renowned for integrating EHR systems, improving AI and machine learning outcomes, and enhancing patient and member experiences. Its solutions are trusted by key players in the healthcare sector to manage and consolidate healthcare data effectively.

201 - 500 employees

Founded 2014

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Own and deliver against a multi-million dollar expansion quota, focused on driving net revenue growth from existing enterprise accounts. • Lead, coach, and scale the Enterprise Expansion team, ensuring clear goals, accountability, and professional development. • Build and execute strategic account plans for top payer, provider, and life sciences clients, aligning solutions to evolving business needs. • Develop and own the strategy for identifying, positioning, and selling new use cases into enterprise accounts, expanding the breadth and depth of partnerships. • Engage directly with executive stakeholders at customers to shape long-term partnerships and expand Redox’s footprint across lines of business. • Collaborate closely with Sales, Services, Product, and Marketing to ensure alignment on customer value delivery and growth opportunities. • Report regularly to executive leadership on expansion pipeline, forecast accuracy, risks, and market feedback. • Develop scalable playbooks, frameworks, and best practices for enterprise expansion that can be leveraged across teams. • Represent the company at industry events, conferences, and customer forums to strengthen market presence.

🎯 Requirements

• 10+ years of experience in enterprise sales, account management, or business development, with at least 5 years in a people leadership role. • Proven success in exceeding a multi-million-dollar annual expansion quota within healthcare or life sciences, including selling to payers and providers • Strong knowledge of payer, provider, and life sciences market trends, decision-making structures, and business models. • Exceptional executive presence, with the ability to influence C-suite leaders and build long-term strategic relationships. • Demonstrated ability to develop and execute strategies for selling new products, solutions, or use cases into enterprise accounts. • Track record of building and scaling teams that deliver repeatable, predictable results. • Data-driven approach to forecasting, pipeline management, and performance measurement. • Entrepreneurial mindset with the ability to thrive in a high-growth, fast-changing environment.

🏖️ Benefits

• 100% remote first culture (must be based in the US) • Unlimited Flexible Time Off • 15+ Observed Holidays • Rest & R^Charge days (guaranteed a 3-day weekend each month) • R^Charge (6 weeks paid sabbatical + stipend) • 401k match 50% for up to 8% on Day 1 • Medical/Dental/Vision Benefits on Day 1 • HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program • Paid Parental Leave (16 weeks) • Productivity Stipend & Wellness Fund • Redox Issued MacBook • Virtual and/or in-person Team & Company Events • Stock Options • Employee Referral Bonus Program • Recognized as CB Insights Top 150 Most Promising Digital Health Startups in the WORLD & named Top 10 Trending Startups for 2022 Health-Tech companies on Wellfound (formerly AngelList Talent)!