Customer Success Manager

🕒 March 24

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Reflow

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Reflow is a SaaS platform that provides enterprise teams real-time visibility into how operational work actually happens, helping them visualize workflows, identify bottlenecks and drift, prioritize data-driven automation, and measure ROI from optimization. Built as a system of record for enterprise operations, Reflow aggregates granular execution data across tools to surface objective insights, recommend high-impact automations (e. g. , refund processing, chargeback triage, subscription cancellations), and verify compliance with SOPs while maintaining enterprise-grade security and privacy controls.

📋 Description

• Own the customer journey: setup, onboarding, adoption, and long-term success. • Shorten time-to-value: Move customers from demo → value quickly. • Capture and structure customer feedback: Be the voice of the user in product and engineering decisions. • Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast. • Build strong relationships that lead to expansions and renewals. • Create and refine the playbook: Onboarding processes, success metrics, touchpoints. • Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.

🎯 Requirements

• Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity. • Analytical skills: Technical, finance, economics or product background • Curious & logical: You understand your customer’s business needs and apply to their product configuration • Customer-facing pro: You know how to excite, guide, and close. • Sharp communicator: Written, verbal, and human. • Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction. • Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks. • Bonus Points: Background in B2B SaaS, enterprise software, or data-heavy products; Familiarity with analytics platforms, BI tools, workflow systems, or automation software; Experience supporting enterprise customers through security, data access, or compliance reviews

🏖️ Benefits

• Be an early, high-impact hire, working directly with the founders as a founding member • Influence product roadmap, and help define the culture of how we work with customers • Drive growth, contribute to PMF, GTM explorations • Competitive pay based on the market and where you’re located.