Customer Success Manager

🔥 1 minute ago

🇯🇵 Japan – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RegASK™

WebsiteLinkedInAll Job Openings

11 - 50 employees

🍽️ Food & Beverage

🏭 Manufacturing

📦 Logistics

💰 $10M Series A on 2022-12

Food & Beverage • Manufacturing • Logistics

RegASK™ is a digital platform that leverages artificial intelligence to enhance regulatory research and manage ESG (Environmental, Social, and Governance) issues. The company specializes in regulatory consulting, research, and compliance, focusing on various industries including cosmetics, food, and pharmaceuticals. RegASK routinely monitors and reports updates on relevant regulations, providing users with instant alerts and insights into compliance gaps. Founded by experts in regulatory affairs, RegASK combines technology and deep industry knowledge to assist companies in navigating complex regulatory landscapes globally.

📋 Description

• Support the Singapore-based Customer Success team in managing Japanese client accounts • Join client meetings as a bilingual representative, assisting in communication, note-taking, and follow-ups • Translate emails, presentations, and reports between Japanese and English • Help onboard new Japanese clients and provide support throughout the client journey • Coordinate meetings, manage client touchpoints, and ensure timely responses to client inquiries • Collaborate with Product, Content, and Regulatory teams to deliver client requirements • Monitor client engagement and track deliverables, usage, and satisfaction • Prepare reports and presentations for customer reviews and renewal conversations • Assist with prospecting activities, including initial outreach coordination and research, supporting Business Development, Account Management, and Customer Success teams

🎯 Requirements

• Business-level proficiency in Japanese (spoken and written) • Professional proficiency in English • 0–2 years of experience in customer-facing roles, internships, or admin support (fresh graduates are welcome) • Strong communication, organization, and coordination skills • Team-oriented, proactive, and eager to learn • Comfortable using or learning digital tools like Zoom, Confluence, SharePoint and Zendesk • Bilingual in English and Japanese, with business-level proficiency in both speaking and writing

🏖️ Benefits

• Flexible working arrangements (remote) • Opportunity to work in a high impact role at the intersection of AI, SaaS and Compliance / Regulatory intelligence • Continuous learning and professional development

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