Customer Success Manager, Japanese & Korean Speaking

🔥 13 hours ago

🇯🇵 Japan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dropbox

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Dropbox is a cloud-based service that provides tools for storing, sharing, and accessing files across devices. It offers features such as document sharing, video review, automatic backups, and AI-driven scheduling. Dropbox also provides solutions for different sectors like teams, sales, marketing, and education, and industries including construction, media, technology, and manufacturing. With a focus on security, Dropbox ensures files are encrypted and protected against tampering. It offers integrations with various productivity tools and is trusted by major companies for efficient file management and collaboration.

📋 Description

• Own post-sale customer strategy and relationships for a portfolio of customers • Drive product adoption, value realization, retention, growth, and Net Revenue Retention • Serve as a trusted advisor to executive sponsors, business leaders, technical administrators, and key stakeholders • Develop technical fluency across Dropbox and advise on product capabilities, security, configuration, integrations, governance, and workflows • Translate customer business and technical requirements into use cases, recommendations, and actionable feedback • Lead product education, use-case development, Success Business Reviews, and value-based renewal discussions • Partner with Sales and cross-functional teams on account strategy, blockers, renewal risks, and expansion opportunities • Use feedback, product usage, and business context to represent the customer voice and improve playbooks and best practices

🎯 Requirements

• 4+ years of experience in B2B SaaS Customer Success, Account Management, Solutions Consulting, Professional Services, or a comparable customer-facing role • Business and commercial acumen, including willingness to develop skills to own assigned customer renewals from 2027 • Technical aptitude and product curiosity; ability to learn SaaS products, customer environments, configurations, and workflows • Ability to build relationships across customer organizations and manage a portfolio across Japan and Korea • Analytical and problem-solving skills using customer insights, usage data, and business context • Ability to ramp up quickly, navigate ambiguity, take ownership, and collaborate cross-functionally • Bachelor's degree or equivalent practical experience • Fluent spoken and written Japanese, including business communication • Business-level Korean and English • Ability to engage customers in Japanese and Korean and collaborate with global teams in English • Willingness to travel for customer visits in Japan and Korea and internationally for company offsites and sales kickoffs