Call Center Agent

🔥 0 minutes ago

🇩🇪 Germany – Remote

💵 €14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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regiocom SE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

regiocom SE is a German business-to-business provider of IT, software and customer-care services focused on the energy sector. The company offers BPO processes for grid operators and energy suppliers, market transparency and regulatory services (e. g. , MaStR, IDA feed-in billing), cloud and IT services, service-center operations, and bespoke software development for energy document standards. regiocom positions itself as an experienced, enterprise-focused partner for utilities and other organizations needing integrated IT, regulatory and customer service solutions.

📋 Description

• Provide inbound telephone and written support to private energy customers • Assist with supplier switching and master data maintenance • Handle billing inquiries and meter readings • Advise customers on energy contracts, tariffs, and monthly advance payments • Complete three weeks of paid, full-time training • Work a three-shift schedule Monday to Friday between 8 a.m. and 8 p.m.

🎯 Requirements

• Previous experience in a call center or customer service required • Ideally, experience in energy projects and supplier switching • Enjoy interacting with customers and providing advice by phone • Confident using PC applications such as Teams, Outlook, and web browsers; SAP experience is a plus • Very good German language skills (C1 level) • Must reside in Germany • Career changers are not eligible; relevant professional experience is required • Willingness to work 40 hours per week on a five-day schedule and in a three-shift system Monday to Friday between 8 a.m. and 8 p.m.

🏖️ Benefits

• 100% remote work from day one • Three weeks of paid, full-time training on a permanent early shift • Premium technology package • Health management program and fitness club discount • Training and career development opportunities • Permanent employment contract • Shift schedules provided several weeks in advance • Split shifts possible