Senior Service Specialist, Diesel Engines

🔥 0 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $63.1k - $79.5k / year

⏰ Full Time

🟠 Senior

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Rehlko

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚡ Energy

🔧 Hardware

☁️ SaaS

Energy • Hardware • SaaS

Rehlko is redefining energy resilience with cleaner solutions tailored for individuals, businesses, and communities. Formerly known as Kohler Energy, Rehlko specializes in best-in-class industrial generators, uninterruptible power systems, and complex microgrids, providing robust and innovative power solutions including combustion, hybrids, and electrification technologies. Their offerings also include commercial-grade backup generators for homes, ensuring continuous power during outages, and contributing to a more resilient energy future.

📋 Description

• Provide direct technical support to our dealers and other customers through our technical call center, email, product support requests and other channels. • Support our dealers and OEM partners in a manner that maintains and grows our service level as a competitive advantage over other engine brands • Analyze warranty claims from dealers, distributors, and OEMs to insure they meet our warranty policy guidelines and approve, adjust, or reject as appropriate. • Identify any potential problem trends based on field reports, arrange for the return of sample parts, and submit Field Complaints as needed to drive corrective action. • Provide consulting service to Technical Publications staff and Training Department for their preparation of service manuals, bulletins, kit instructions, training, etc. • Travel to dealers to investigate and remedy field problems or disputed warranty claims. • Occasional visits to dealers and OEM partners to build a technical relationship and support their business growth. • Attend annual dealer open houses to support dealers and their customers. • Attend trade shows as required to be the face and voice of diesel service at these events. • Personally demonstrate and drive the Kohler Core Competencies. • Focus on the End Customer • Build Trust • Set High Standards of Performance • Drive Continuous Improvement

🎯 Requirements

• Three to five years of experience of troubleshooting and repairing common rail diesel engines. • Experience with small spark ignited engines a plus. • Strong customer experience skills are required along with ability to read and interpret, engineering drawing, wiring diagrams and technical manuals. • Associates degree in an engine or mechanical / electrical field preferred. • Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

🏖️ Benefits

• Competitive compensation and benefits • Work-life flexibility • Recognition and rewards • Development and career opportunities • A safe and inclusive workplace