HR Specialist Level 3 – EMEA

🔥 12 hours ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Remote People

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $1.3M Seed Round - RemotePeople on 2024-02

Consulting • Logistics • Healthcare

Remote People is a global HR and workforce platform that helps companies recruit, employ, and incorporate talent in 150+ countries. The company offers Employer of Record (EOR) and Contractor of Record services, global payroll, benefits, immigration and visa support, local compliance and entity setup, in-house recruitment, and a centralized SaaS dashboard for managing hires and workforce operations. Remote People combines legal, payroll, and HR expertise with technology to simplify international hiring and workforce management.

📋 Description

• Act as the senior escalation point for complex and sensitive employee cases across EMEA • Own cases end-to-end when they cannot be resolved by Level 1 and Level 2 HR teams • Manage escalations across contracts, onboarding, leave, payroll and benefits queries, employee relations, and offboarding • Investigate issues, assess risk, identify root causes, and determine appropriate resolution paths • Support employees and clients through tickets, email, and calls, including sensitive conversations and customer de-escalation • Work closely with Payroll, Operations, Legal, Compliance, Finance, and regional stakeholders to resolve cases • Keep clear and accurate documentation in ticketing and HR systems • Identify recurring issues and document processes and guidance to help prevent the same escalations from happening again

🎯 Requirements

• 4–6+ years of experience in HR Operations, Employee Services, Shared Services HR, Employee Relations, EOR, PEO, or a similar environment • Strong multi-country EMEA HR knowledge; experience supporting Spain, Italy, the UK, Germany, and France is highly preferred • Proven experience independently managing complex HR escalations and sensitive employee cases • Solid knowledge of the employee lifecycle, including employment documentation, leave, payroll and benefits, employee relations, and offboarding • Excellent written and spoken English, with the ability to communicate confidently and empathetically with employees and clients • Strong judgment, investigation, problem-solving, and stakeholder-management skills • Experience using ticketing or case-management tools such as Intercom, HubSpot, Zendesk, or similar • Previous EOR, PEO, or global employment experience is highly preferred

🏖️ Benefits

• A competitive salary • An asynchronous working environment • A "Remote-First" company environment (or Hybrid) - based on the nature of the job • The ability to work from abroad for a short period of time • Growth opportunities within the company • Necessary hardware provided to all new joiners