Customer Success Manager

🔥 1 hour ago

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Remote Recruitment is a company that provides recruitment services focused on hiring remote and distributed talent. The firm helps employers source, screen, and place candidates for remote roles, supporting distributed teams with hiring processes and candidate management. (Available website text contained only styling/CSS and no content; the description is based on the company name and common industry practice.

📋 Description

• Manage and support a portfolio of customers through their onboarding and lifecycle journey • Handle customer concerns, feedback, and escalations with empathy and efficiency • Communicate effectively with internal teams and external stakeholders across time zones • Maintain accurate records of customer interactions, health scores, and success plans • Use relevant tools such as customer success platforms, CRM systems, and helpdesk software • Support the wider team with renewal forecasting, reporting, and customer advocacy initiatives • Identify opportunities to expand accounts and improve overall customer outcomes

🎯 Requirements

• 2+ years of experience in customer success, account management, or a related field • Excellent written and verbal communication skills in English • Strong organisational skills with the ability to manage multiple customer accounts simultaneously • Proficient in CRM or customer success platforms and Microsoft Office or Google Workspace • Able to work independently and manage your own time effectively • High attention to detail and a proactive approach to problem-solving • Experience working with UK-based clients or employers is advantageous • Must have a reliable laptop, stable internet connection, and a quiet working environment.