Remote Recruitment
11 - 50 employees
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.
Customer Success Specialist
🕒 August 9
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Remote Recruitment
11 - 50 employees
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.
📋 Description
• Onboard new customers with structured welcome journeys that get them to value quickly • Monitor account health and usage, spotting risks and reaching out before problems escalate • Handle queries and issues end-to-end, coordinating internally until resolution is confirmed • Run regular check-ins and reviews that surface feedback, wins and expansion opportunities • Maintain accurate CRM records so the whole business sees the true state of every account • Feed customer insights back to product, sales and leadership to improve the offer • Welcome new customers and guide them through their first weeks • Check on accounts that have gone quiet • Acknowledge issues quickly, coordinate internal follow-up, and close the loop • Prepare simple health reports and flag renewal risks early • Highlight customer wins to the wider team
🎯 Requirements
• 3+ years' experience in customer success, account management or client-facing support • Excellent written and spoken English with a warm, professional communication style • Confidence using CRMs, helpdesk platforms, spreadsheets and video calls • Stable fibre internet • Backup power for load shedding • Quiet home office • Strong organisation and follow-through • Ability to juggle multiple accounts calmly • Commercial awareness to identify retention risks and growth opportunities early
🏖️ Benefits
• Full-time remote position working for a UK-based employer • Competitive salary paid in ZAR • Long-term stable role • Supportive team environment • Direct access to founder-led business
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💰 $1.8M Pre Seed Round - Huzzle on 2024-04
⏰ Full Time
🟢 Junior
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