Remote Recruitment
11 - 50 employees
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.
Customer Success Specialist
🔥 0 minutes ago
🇿🇦 South Africa – Remote
💵 R27k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
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Remote Recruitment
11 - 50 employees
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.
📋 Description
• Onboard new clients and ensure a smooth transition from sales to service delivery • Build strong relationships with clients to maximise product adoption and satisfaction • Conduct regular check-in calls, QBRs and health score reviews with assigned accounts • Proactively identify churn risks and escalate to retention teams as appropriate • Gather client feedback and collaborate with product teams to improve the offering • Track customer success metrics and contribute to team reporting and strategy
🎯 Requirements
• 2+ years of customer success, account management or client services experience • Excellent communication and relationship-building skills • Proficient in CRM and customer success platforms such as Salesforce or Gainsight • Empathetic and solutions-focused with a track record of improving client retention • Self-motivated and able to manage a large portfolio independently from home
🏖️ Benefits
• 100% remote, UK business hours • Career growth and professional development • Exposure to leading UK businesses and practices
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