Customer Support – Client Experience Specialist

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VirtuHire

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

VirtuHire is a remote recruiting and employer-of-record service focused on connecting businesses with vetted South African talent. The company rigorously vets candidates and provides a curated shortlist, interview scheduling, onboarding, payroll, compliance, and full employee management. It offers a no-fee recruitment process, advertises cost savings versus local hires, and emphasizes English proficiency, university-educated candidates, and industry experience. Metrics provided include clients served, hires made, and a high retention rate. VirtuHire positions itself as a partner handling hiring, EOR services, and HR administration to let clients focus on growth.

📋 Description

• A customer-facing support role focused on helping hairdresser clients across multiple service channels. • The role will cover order queries, billing questions, product access or login issues, and general support communication. • The person must be comfortable in a fast-moving support environment, service-oriented, and emotionally steady when solving client problems throughout the day.

🎯 Requirements

• 2-3+ years of customer support / customer service / client service experience. • Strong written and verbal communication skills. • Comfortable working across Zendesk, WhatsApp, SMS, direct messages, and some calls or virtual meetings. • Able to handle complaint-driven or troubleshooting-led conversations without becoming reactive. • Confident learning product workflows and communicating them clearly to end users. • Reliable, proactive, and able to follow process while still showing initiative. • You genuinely enjoy customer service. • Clear communication. • Stay calm when handling complaints or troubleshooting. • Open to UK-aligned schedules and at least one support seat covering Saturdays. • Zendesk. • WhatsApp and SMS support. • Email support. • Instagram / social inbound messaging funnelled into support workflow. • Occasional phone calls and virtual support meetings.