Customer Success Executive – B2B SaaS, Data Intelligence

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Remote Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.

📋 Description

• Proactively engage with existing platform users to increase product adoption and engagement. • Build strong relationships with customers, becoming their trusted point of contact. • Conduct proactive check-ins via phone, email and video meetings. • Identify opportunities to improve the customer experience and encourage greater platform usage. • Guide users through platform functionality, features and best practices. • Deliver product demonstrations and onboarding sessions. • Share video tutorials, documentation and learning resources to support customer success. • Help customers confidently navigate the platform and achieve their business objectives. • Gather customer feedback and identify common questions or challenges. • Share user insights with internal teams to improve onboarding, customer experience and product development. • Identify trends that could improve customer engagement and retention. • Contribute ideas that enhance customer education and support resources. • Maintain accurate records of customer interactions within the CRM. • Monitor customer engagement and proactively follow up where additional support is required. • Manage a large portfolio of users while delivering a personalised customer experience. • Collaborate with sales, product and support teams to ensure customer needs are met.

🎯 Requirements

• Previous experience in Customer Success, Customer Support, Client Services, Onboarding or Training. • Experience supporting customers using a SaaS or technology product is highly desirable. • Excellent verbal and written English communication skills. • Confidence communicating with customers via phone, email and video. • Strong relationship-building and presentation skills. • A proactive, customer-first mindset with excellent problem-solving abilities. • The ability to explain technical concepts in a clear and simple way. • Excellent organisational skills with the ability to manage multiple customer relationships simultaneously. • Previous experience working within a B2B SaaS environment. • Experience delivering software onboarding or customer training. • Familiarity with CRM platforms such as HubSpot, Salesforce or similar. • Experience creating or presenting user education content. • Knowledge of customer success metrics and customer engagement strategies.