Customer Service Agent

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Remote Choice

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Remote Choice is a UK-founded recruitment and staffing firm that helps UK businesses hire skilled, remote professionals from South Africa. The company sources, screens, shortlists and manages hiring logistics — including interviews, assessments, payroll and local IT infrastructure — to deliver cost-effective remote staffing solutions without up-front fees. Remote Choice emphasizes a large South African talent pool, dual-location support (UK and South Africa), and savings of up to 50% compared with traditional UK recruitment.

📋 Description

• Handle a high volume of inbound customer calls (typically 50–60 calls per day, with peak volumes on Mondays and Fridays). • Create and manage support tickets using Zendesk or a similar ticketing system. • Accurately assign tickets to the appropriate team member or department. • Record clear, concise, and detailed internal notes, including the issue raised, actions taken, and resolution provided. • Follow established processes consistently: • ○ Receive customer call • ○ Raise a support ticket • ○ Assign to the appropriate person or team • Maintain efficient call handling times while delivering excellent customer service. • Escalate urgent, sensitive, or complex issues promptly. • Provide support through LiveChat and email channels when required. • Assist with additional administrative or customer support duties as needed. • Work collaboratively with colleagues to ensure a high standard of customer service is maintained.

🎯 Requirements

• 2–3 years of proven customer service experience, ideally within a high-volume call centre or customer support environment. • Excellent spoken English with a clear, professional telephone manner and neutral accent. • Strong written English skills with the ability to create accurate tickets and detailed internal notes. • Proficient with computers and confident in learning new systems and software. • Professional, calm, and mature approach when dealing with customers. • Strong organisational skills and attention to detail. • Positive attitude, strong work ethic, and team-oriented mindset. • Flexible and adaptable, with the ability to manage changing priorities and responsibilities.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Paid time off • Professional development