Remote Recruitment
11 - 50 employees
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.
Customer Experience Manager
🕒 June 16
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Remote Recruitment
11 - 50 employees
🎯 Recruiter
👥 HR Tech
🤝 B2B
Recruitment • HR Tech • B2B
Remote Recruitment is a recruitment company specializing in helping businesses hire skilled professionals remotely, with a focus on talent from South Africa. They offer cost-effective recruitment services that cover a wide range of job titles, from entry-level to C-suite positions. Remote Recruitment provides companies with the opportunity to save significantly on hiring costs, offering free replacements for up to 12 months. They handle all payroll, HR, and legal matters associated with hired talent, ensuring a seamless recruitment process. Their services are designed to bridge skill gaps and optimize hiring budgets for business growth.
📋 Description
• Lead and develop a team of customer support and success professionals • Define and own customer experience KPIs including CSAT, NPS, and resolution time • Analyse customer feedback and journey data to identify pain points and improvements • Design and implement processes to improve service quality and consistency • Work cross-functionally with product, sales, and operations to resolve systemic issues
🎯 Requirements
• 4+ years in a customer experience, customer success, or support management role • Proven track record improving customer satisfaction metrics • Strong leadership and coaching skills • Analytical mindset with experience using CX data and tools • Reliable internet and a professional home workspace
🏖️ Benefits
• Equipment provided • 20 days paid leave
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