Business Operations Manager

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Remotely

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

☁️ SaaS

🤝 B2B

⚡ Productivity

SaaS • B2B • Productivity

Remotely is a SaaS operations management platform that helps multi-branch businesses digitize and streamline daily operations, quality control, maintenance and task execution. The platform provides features such as task scheduling and distribution, geolocation-based task verification, real-time photo documentation, ticketing with attachments, instant notifications and performance reporting to reduce costs, ensure compliance and enable remote oversight of field teams. Remotely targets businesses seeking to replace paper and ad-hoc communication with a centralized, user-friendly system to improve operational efficiency and customer satisfaction.

📋 Description

• Own and manage the CRM system (Pipedrive CRM), ensuring accuracy, structure, and real-time tracking of all partner and deal activity • Design, improve, and implement scalable sales processes, workflows, and systems • Build and maintain efficient pipeline management frameworks, ensuring consistent tracking of leads and deal progression • Establish and enforce best practices for CRM usage, data integrity, and operational consistency • Analyse pipeline performance and identify opportunities to improve conversion rates and efficiency • Create and maintain clear documentation for processes, workflows, and standard operating procedures • Oversee onboarding workflows, including partner setup and helping prospects to leverage tools and resources • Manage deal creation and lifecycle tracking from application through to completion • Introduce automation and tools to streamline operations and reduce manual work • Provide reporting and actionable insights to support decision-making • Identify operational gaps and proactively implement solutions • Collaborate closely with leadership to support business growth initiatives

🎯 Requirements

• 5+ years of experience in sales operations, CRM management, or similar roles • Proven experience building, improving, and scaling operational processes or systems • Strong experience with CRM platforms, preferably Pipedrive or similar • Excellent organisational skills with high attention to detail and data accuracy • Strong analytical mindset with the ability to interpret data and drive improvements • Ability to work autonomously and take full ownership of responsibilities • Experience managing pipelines, tracking performance, and improving workflows • Strong written and verbal English communication skills • Experience with tools such as DocuSign or similar platforms is a plus • Proactive, dependable, and solutions-focused