Business Operations Specialist

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ANNA (Allied Network for Neurodevelopmental Advancement)

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

📚 Education

🌍 Social Impact

Healthcare Insurance • Education • Social Impact

ANNA (Allied Network for Neurodevelopmental Advancement) is a provider of naturalistic ABA (Applied Behavior Analysis) services aimed at supporting autistic children and their families. They offer a range of services including developmental evaluations, parent coaching, and after-school social groups, all focused on enhancing the growth, independence, and joy of children with neurodevelopmental differences. ANNA is committed to using evidence-based interventions and works with families to navigate insurance coverage, ensuring access to necessary care.

📋 Description

• Own a rotating portfolio of cross-functional operational projects end-to-end — scoping, execution, stakeholder communication, and documentation • Manage vendor and contractor relationships: sourcing, onboarding, invoice tracking, renewals, and performance follow-up • Support financial operations in partnership with our finance function: AP workflows, expense policy compliance, reconciliation support, and month-end coordination • Coordinate operational support for our clinics across Massachusetts and Missouri — supplies, facilities follow-ups, licensing and credentialing tracking, and center-opening logistics support • Build and maintain SOPs so that every process you touch is documented, repeatable, and improvable • Support new-market launches — both de novo center openings and acquisition integrations — including launch checklist ownership, vendor and licensing coordination, and timeline tracking • Drive system migrations and integrations for acquired entities, partnering with Finance and People on cutover planning and data integrity • Build and maintain our reusable launch playbook so each successive market opening is faster and cleaner than the last • Administer and maintain our operational systems (Rippling, Ramp, internal trackers), keeping data clean, current, and trustworthy • Build and maintain recurring operational reporting — weekly dashboards, KPI rollups, and ad hoc analyses for leadership • Audit data quality across systems on a recurring cadence and drive fixes at the source, not just the symptom • Use Claude (Projects, Cowork, Claude Code) to build automations and workflows that eliminate manual work across business operations

🎯 Requirements

• 3+ years in business operations, operations, consulting, finance operations, or a similar generalist role • Demonstrated ability to work full-time US Eastern Time hours (approx. 9 PM – 6 AM Manila time, including DST shifts) • Hands-on experience with modern business systems (e.g., Ramp/Bill.com, Rippling or similar HRIS, QuickBooks exposure a plus) • Demonstrated AI fluency — must be able to show actual work product (Claude Projects, automations, prompt engineering, agent workflows, or similar) • Excellent written English and async communication skills • Strong organizational judgment — able to prioritize, own, and finish work without close supervision.

🏖️ Benefits

• Generous PTO and paid US holidays • HMO / health insurance allowance • Laptop and second monitor provided • Annual professional development stipend, including AI tool subscriptions